Baystate Health System

Behavioral Health Clinical Crisis Supervisor- Emergency Department

Baystate Health System$89K — $121K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in a relevant field required.
  • LICSW (Licensed Independent Clinical Social Worker) licensure required.
  • Experience in a behavioral health setting essential.
  • Supervisory experience preferred, indicating leadership potential.
  • Strong understanding of emergency department processes required.

Responsibilities

  • Oversee daily crisis activities in both adult and pediatric emergency department and medical floor.
  • Identify clients requiring evaluations and assign them to appropriate clinicians.
  • Provide case consultation and individual supervision to designated staff.
  • Serve as a clinical resource for Behavioral Health patients and aid in staff orientations.
  • Coordinate patient care through collaboration with nursing and interdisciplinary teams.
  • Advocate for patients and families throughout clinical care processes.
  • Perform additional duties as assigned.

Benefits

  • Competitive pay with affordable health coverage, including wellness reimbursements.
  • Generous PTO that increases with tenure at the company.
  • Adoption assistance, tuition support, and career development resources offered.
  • Retirement plan with company match and growing contributions for financial security.
  • Life support programs including first-time home-buyer assistance and financial coaching.
  • Comprehensive wellness programs addressing mental, physical, and financial health.
  • Voluntary benefits available to meet everyday needs.
  • Company-paid basic life insurance for peace of mind.
  • Onsite parking available for convenient access to work locations.
Full Job Description
SCHEDULE:
  • Full-time, 40 hours/week
  • 2nd shift, 8 hour shifts, flexible 2pm-12am, 1 weekend/month required
  • A/B rotating holiday schedule
  • Must be able to travel to support Baystate Noble Hospital (Westfield, MA) and Baystate Wing Hospital (Palmer, MA)


LOCATION:
  • Baystate Medical Center- Springfield, MA
  • Baystate Noble Hospital- Westfield, MA
  • Baystate Wing Hospital- Palmer, MA


JOB SPECIFIC DUTIES/RESPONSIBILITIES
  • Oversee the daily shift throughput of all crisis activities in the ED (both adult and pediatric) and on the medical floor. During the shift consistently identify which clients need new evaluations and which clients need mental status updates and assign them accordingly to the clinicians on site.
  • Provide case consultation for the clinicians on site. Provide individual supervision to designated staff as directed by the manager/assistant manager.
  • Serves as a clinical resource to staff for Behavioral Health patients and participates in educational in-services and orientation of new staff to Behavioral Health clinical care
  • Functions in a collaborative role with nursing staff, case management, the ED medical team, Pharmacy staff, Psychiatric Services, and crisis clinicians to coordinate patient care through the continuum.
  • Serves as a patient/family advocate within the interdisciplinary team oversees and participates in efficient and quality clinical care.
  • Other duties and responsibilities as required.


MINIMUM QUALIFICATIONS:
  • Master's degree required.
  • LICSW required.
  • Experience in behavioral health setting required.
  • Supervisory experience preferred.


THE ADVANTAGES OF WORKING WITH BAYSTATE!
  • Earn more from day one with competitive pay and affordable health coverage that includes Wellness and Massage reimbursements
  • Prioritize balance with a competitive PTO package that expands as you build your career with us
  • Invest in your future with adoption assistance, tuition support, continuing education, and career development resources
  • Build long-term financial security through a retirement plan company match and growing annual company contributions
  • Support for life beyond work, including first-time home-buyer assistance and free financial coaching
  • Well-being that goes beyond basics with mental, physical, and financial wellness programs
  • Everyday benefits that matter with a wide range of Voluntary Benefits
  • Peace of mind built in with company-paid basic life insurance
  • Easy access to work with onsite parking available at select locations


We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!

Education:
Masters Degree (Required)

Certifications:
Licensed Social Worker - State of MassachusettsState of MassachusettsState of Massachusetts

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum
$43.08 - $49.52 - $58.56

About Baystate Health System

Baystate Health is a not-for-profit, integrated health care system serving over 800,000 people throughout western New England. The system includes five hospitals, a large network of primary care and specialty care providers, and a range of community-based health services. Baystate Health is the largest employer in western Massachusetts, with over 12,000 employees, and is a major contributor to the region's economy. The system is committed to providing high-quality, affordable health care to all patients, regardless of their ability to pay, and has received numerous awards and recognitions for its clinical excellence and patient-centered care.
Learn more about Baystate Health System
Size
12,000 employees
Industry
Founded
1883

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