Position overviewWe are seeking an experienced Director of Banking Operations to lead the day-to-day operations of our U.S. Bank. This role will oversee the Banking Operations team and be responsible for ensuring accurate processing, strong controls, regulatory compliance, operational efficiency, and high-quality support to internal stakeholders and clients.
The ideal candidate will have strong experience in U.S. banking operations, including deposits, payments, checks, CDs, mortgage operations, and corporate loan operations. This individual should be a hands-on leader with a strong control mindset, excellent problem-solving skills, and the ability to drive process improvement in a regulated banking environment.
Key Responsibilities- Lead and develop the Banking Operations team, including daily oversight, prioritization, coaching, performance management, and operational execution.
- Oversee core banking operations across deposits, payments, checks, CDs/time deposits, mortgage operations, and corporate loan operations.
- Ensure timely and accurate processing of transactions, account maintenance, payment activity, loan-related operational tasks, reconciliations, exceptions, and general ledger entries.
- Supervise payment operations, including ACH, domestic and international wires, SWIFT, Fedwire, check processing, returns, recalls, investigations, and exception handling.
- Maintain and enhance operational procedures, controls, checklists, and service standards to support accuracy, scalability, and regulatory readiness.
- Monitor operational risk, identify root causes of issues, and implement remediation plans, preventive controls, and process improvements.
- Partner with Compliance, BSA/AML, Risk, Treasury, Finance, Legal, Technology, and front-office teams to support business needs and ensure adherence to internal policies and applicable regulatory requirements.
- Support audits, regulatory exams, internal reviews, system enhancements, new product implementations, automation initiatives, and management reporting.
- Serve as a senior escalation point for complex operational matters, ensuring clear communication, timely resolution, and appropriate follow-up.
Required Qualifications- Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
- 10+ years of experience in banking operations, deposit operations, payment operations, loan operations, or a related function within a U.S. banking environment.
- Prior experience managing or supervising an operations team.
- Strong knowledge of deposit operations, payment operations, ACH, domestic and international wires, SWIFT, Fedwire, check processing, CDs/time deposits, mortgage operations, and/or corporate loan operations.
- Familiarity with U.S. banking rules and regulations applicable to operations, including ACH/Nacha rules, Regulation CC, Regulation E, BSA/AML, OFAC/sanctions screening, and funds transfer controls.
- Demonstrated experience managing operational risk, implementing controls, documenting procedures, resolving exceptions, and supporting audit or regulatory exam requests.
- Strong analytical, organizational, communication, stakeholder management, and problem-solving skills
Preferred Knowledge and Experience- Experience in a bank undergoing growth, integration, modernization, or process transformation.
- Experience with core banking systems, payment platforms, wire systems, ACH platforms, reconciliation tools, and document management systems.
- Experience supporting corporate, international, private banking, or high-net-worth client segments.
- Experience driving automation, workflow improvement, reporting, and control enhancement initiatives.
Key CompetenciesBanking operations expertise; people leadership; ownership and accountability; strong control mindset; regulatory awareness; process improvement; sound judgment; clear communication; ability to operate in a fast-paced, regulated environment.
Employment TypeFull-time
LocationNew York, NY
Salary Range$150,000 - $180,000 annually
