HTC Global Services

BA/QA Analyst

HTC Global Services • $80K — $95K *
Troy, NY 12180In-Person
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience in Business Analysis with requirements gathering and process analysis.
  • 2+ years of QA/testing experience, emphasizing test case preparation and functional testing.
  • Experience facilitating JAD sessions and stakeholder collaboration.
  • Strong analytical, communication, documentation, and problem-solving skills are essential.
  • Ability to work in a hybrid model from Troy, Michigan, adapting to both remote and in-office tasks.
  • Quick learner of new systems and business processes, indicating adaptability.
  • Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Responsibilities

  • Gather and document business requirements through thorough analysis.
  • Perform process analysis and coordinate effectively with stakeholders.
  • Facilitate Joint Application Development (JAD) sessions to align business needs.
  • Prepare and execute test cases, ensuring quality through functional testing.
  • Track, document, and manage defects throughout the testing lifecycle.
  • Support the execution of System Integration Testing (SIT) and User Acceptance Testing (UAT).
  • Craft clear documentation of business and functional requirements.

Benefits

  • Work in a hybrid setting, offering flexibility between remote and in-person work.
  • Opportunity to bridge technical and business teams, enhancing collaborative skills.
  • Involvement in diverse projects across business applications and testing domains.
Full Job Description
Job Title : Business Analyst (QA & Testing)

Position Overview

Work across both business analysis and quality assurance to help deliver high-quality business applications. This role combines requirements gathering, stakeholder collaboration, documentation, and functional testing, making it ideal for professionals who enjoy bridging business and technical teams.

What You'll Do / Key Responsibilities
  • Gather, analyze, and document business requirements.
  • Perform process analysis and coordinate with business and technical stakeholders.
  • Facilitate JAD and requirements sessions.
  • Prepare test cases and execute functional testing activities.
  • Track and document defects through the testing lifecycle.
  • Support System Integration Testing (SIT) and User Acceptance Testing (UAT).
  • Produce clear business and functional documentation.
  • Learn new business processes and systems as needed.

Required Qualifications
  • 4+ years of Business Analysis experience, including requirements gathering, documentation, process analysis, and stakeholder coordination.
  • 2+ years of QA/testing experience, including test case preparation, functional testing, defect tracking, and UAT/SIT support.
  • Experience facilitating JAD/requirements sessions and working with business and technical teams.
  • Strong analytical, communication, documentation, and problem-solving skills.
  • Ability to work in a hybrid model from Troy, Michigan.
  • Ability to quickly learn new systems and business processes.
  • Proficiency in Microsoft Office (Excel, Word, and PowerPoint).

Preferred Qualifications
  • Accounting or Finance domain knowledge/background.
  • Experience supporting financial, payment, collection, or accounting-related applications.

#LI-Hybrid #BusinessAnalyst #QAAnalyst #BusinessSystemsAnalyst #FunctionalAnalyst #RequirementsGathering #JAD #UAT

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Founded
1990
NASDAQ

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