Job DescriptionWe are seeking a skilled and collaborative Cloud & IT Operations Lead to drive modernization and automation across our enterprise IT Service Management (ITSM) ecosystem. This role is responsible for advancing service delivery, improving operational efficiency, and integrating AI-enabled capabilities while overseeing Azure cloud operations and secure access governance. The ideal candidate will bring extensive expertise in Azure platforms, process automation, Protection Level-3(PL-3) environments, STIG-based configuration, JSIG-compliant operational environments, and high-quality operational support within a dynamic, mission-focused setting.
Key responsibilities- Lead modernization of IT Service Management processes, transforming manual workflows into automated, scalable, AI-assisted service operations
- Implement AI-driven capabilities across ITSM, including intelligent routing, predictive analytics, automated remediation, and service health insights
- Architect, operationalize, and maintain Attribute-Based Access Controls (ABAC) across enterprise systems Utilize Sentris for ABAC policy authoring and enforcement,ensuring accurate application of attributes across classifications, roles, and mission environments
- Integrate Sentris with the Security Database of Record, managing synchronization pipelines to maintain authoritative identity and attribute data across the enterprise
- Provide leadership, mentorship, and technical oversight to cloud and IT operations engineers
- Maintain comprehensive documentation, runbooks, and operational standards to support continuity and audit requirements
- Collaborate closely with cybersecurity, engineering, and mission teams to support secure enterprise operations
- Promote automation-first operations, leveraging infrastructure-as-code (IaC), CI/CD, Power Platform, scripting, and AI-driven orchestration
- Lead cloud operations supporting Azure infrastructure, identity services, virtual desktop environments, and mission-critical workloads
Here's What You Need- Extensive experience in cloud operations, enterprise ITSM, and service automation
- Experience integrating identity systems with a Security Database of Record and maintaining attribute synchronization workflows
- Experience managing PL-3 environments across AVDs, Office tools, Exchange, SharePoint, and enterprise file services
- Experience designing, implementing, and supporting enterprise ITSM processes leveraging modern ITSM platforms to enable automation, scalable service delivery, and operational excellence
- Experience with automation of Infrastructure (IaC-Infrastructure as Code) Experience with Azure Cloud, Windows Server, SQL Server, PowerShell scripting, and virtualization
- Possess a DoD 8570/8140 Certification
Bonus Points If You Have- Hands-on experience implementing ABAC, including Sentris configuration, ABAC policy lifecycle management, attribute ingestion, and system integration
- Experience designing, implementing, and supporting enterprise ITSM processes leveraging Jira Service Management to enable automation, scalable service delivery, and operational excellence
- Demonstrated ability to manage Azure subscriptions and resources, including end-to-end lifecycle management, cost optimization, governance controls, and compliance alignment
- Experience implementing and managing Azure Storage, including Storage Accounts, encryption configurations, lifecycle policies, and secure access patterns for mission workloads Hands-on experience deploying, configuring, and maintaining Azure Virtual Machines, including images, extensions, backup configuration, monitoring, and performance tuning
- Strong understanding of Azure Virtual Networks, subnet design, firewall rules, routing, VPN/ExpressRoute connectivity,NSGs, and secure network architectures supporting PL-3 and mission systems
- Familiarity with enterprise monitoring and analytics such as Azure Monitor, Log Analytics,and Kusto Query Language (KQL) for operational insight and troubleshooting Certs in relevant technical areas
Eligibility requirements:- US Citizen
- Valid US Passport
- Active TS/SCI
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of
California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:
$116,900-$243,100 USD
