NeuraFlash

AWS Solution Architect

NeuraFlash$94K — $266K *
US-AnywhereRemote in United States
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Customer-facing contact center experience
  • Expertise in integrating WFM, CRM, and contact center solutions
  • Proficiency with communication protocols and APIs such as WebRTC and SIP
  • Hands-on experience in Scripting/coding (e.g., python, java, c#, .NET, Node.js)
  • Strong communication skills with experience engaging executives and IT management
  • In-depth API integration skills
  • Proven troubleshooting and debugging abilities
  • Familiarity with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Knowledge of automation tools like Jenkins and GitLab CI/CD
  • Understanding of contact center architecture and technologies

Responsibilities

  • Ensure customer success with Amazon Connect solutions for NeuraFlash clients
  • Conduct technology assessments and ROI audits for CCaaS migration
  • Facilitate business process reviews to clarify customer needs
  • Educate clients on AWS value propositions and lead architectural discussions
  • Lead project discovery and ROI estimation efforts for clients
  • Translate customer requirements into effective contact center designs
  • Mentor and guide technical teams to ensure project success
  • Act as a bridge between technical teams and business stakeholders
  • Drive best practices in contact center design and implementation
  • Manage all facets of project communications and customer engagement
  • Deliver training and documentation to end users
  • Lead enterprise-level projects with minimal direction

Benefits

  • Comprehensive benefits package including health, dental, and vision coverage
  • Generous paid time off policy including vacation and sick leave
  • Retirement savings plan with employer match
  • Ongoing professional development opportunities
  • Flexible working arrangements including remote work options
Full Job Description
AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO:
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers
  • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
  • Facilitate business process reviews to identify customer requirements and processes
  • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
  • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
  • Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
  • Drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage all aspects of project and customer communications
  • Deliver customer end user training and documentation
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management
QUALIFICATIONS:
  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
  • Contact Center architecture knowledge
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator


Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 05/08/2026 and open for at least 3 days.

California Annual Salary Range

$94,400 - $266,300 USD

Cleveland Annual Salary Range

$87,400 - $213,000 USD

Colorado Annual Salary Range

$94,400 - $230,000 USD

District of Columbia Annual Salary Range

$100,500 - $245,000 USD

Illinois Annual Salary Range

$87,400 - $230,000 USD

Maryland Annual Salary Range

$94,400 - $230,000 USD

Massachusetts Annual Salary Range

$94,400 - $245,000 USD

Minnesota Annual Salary Range

$94,400 - $230,000 USD

New York / New Jersey Annual Salary Range

$87,400 - $266,300 USD

Washington Annual Salary Range

$100,500 - $245,000 USD

About NeuraFlash

NeuraFlash is focused on the development of Salesforce platforms with the use of artificial intelligence solutions. Its services includes consulting, user experience design and implementation, and other product development services. NeuraFlash offers implementation and integration services for Sales Cloud, Service Cloud, Field Service Lightning, Community Cloud, Intelligent Web Chat with Live Agent, 2-way SMS with LiveMessage, and Salesforce Einstein. NeuraFlash was founded by Brett Chisholm and is based in Boston, Massachusetts.

NeuraFlash Careers

Joining NeuraFlash offers a unique opportunity to be part of a dynamic team of professionals dedicated to innovation and excellence in the tech industry. NeuraFlash stands as a beacon of growth and leadership, providing unparalleled job opportunities in a company that values diversity and fosters a culture of professional development.

Explore Career Opportunities

NeuraFlash is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From technical roles to marketing and sales, NeuraFlash is looking for passionate, curious, and innovative individuals ready to drive change and lead in the digital era.

Internship Programs

NeuraFlash's internship programs offer a robust platform for students and recent graduates to gain hands-on experience, enhance their skills, and understand the nuances of the tech industry. Interns at NeuraFlash are integral to the team, working on real projects that impact the company and its clients.

Professional Growth and Development

NeuraFlash is committed to the professional growth of its employees. The company offers comprehensive benefits and resources for career advancement, including professional development courses, leadership training, and certification programs. Employees at NeuraFlash enjoy the support and tools they need to advance their careers and expand their expertise.

Diversity and Inclusion

At NeuraFlash, diversity is more than just a policy; it's an integral part of the company's identity. Through diversity training and inclusive hiring practices, NeuraFlash ensures a workplace where everyone’s voice is heard and valued. This commitment to diversity fuels innovation and creativity within the team.

Networking and Community

NeuraFlash encourages its team members to engage in networking opportunities that enhance their professional relationships and career trajectories. The company hosts regular events and workshops that allow employees to connect with industry leaders and peers.

Benefits and Culture

NeuraFlash is known for its vibrant culture and comprehensive benefits package designed to support the well-being and satisfaction of its team members. Benefits at NeuraFlash include health, dental, and vision insurance, as well as flexible working conditions that help maintain a healthy work-life balance.

Applying for a Position

To apply for a position at NeuraFlash, candidates should prepare their resume to highlight relevant experience and skills. The interview process at NeuraFlash is designed to assess not only technical abilities but also cultural fit and alignment with the company’s values. Interested candidates can explore open positions and submit their applications through the NeuraFlash Jobs portal.

Stay Connected with NeuraFlash Careers

Keep up to date with the latest from NeuraFlash by following the Careers Blog. Gain insights from insiders, stay informed about new job opportunities, and get tips for your next interview or networking event.

Join NeuraFlash

Discover the exciting and rewarding career opportunities at NeuraFlash. Search for open positions that match your skills and interests, and join a team that is shaping the future of technology.

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Learn more about NeuraFlash
Size
251 employees
Industry

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