Your future role at a glanceLocation: Remote with monthly travel
Department: Revenue Cycle Administration
Salary: $222,000.00 - $299,700.00 per year. The expected compensation range for this position is from the minimum to midpoint of the pay grade. Actual compensation will be based on factors such as experience, education, and organizational fit.
Incentive Programs: This position is eligible for participation in the annual bonus program.
Eligible for an annual bonus incentive
The AVP of Revenue Cycle Front End provides strategic and operational leadership for patient access and revenue cycle functions. Key responsibilities include:
- Strategic Vendor Management: Serve as the primary liaison for outsourced partners, enforcing SLAs, governance, and continuous workflow improvement.
- Operational Accountability: Own front-end KPIs, including registration accuracy, POS collections, insurance verification, and pre-authorization rates.
- Optimization & Collaboration: Standardize enterprise workflows, coordinate with clinical leadership to improve scheduling efficiency, and enhance the patient experience by reducing administrative friction.
Benefits that help you thrive- Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to recharge: pro-rated paid time off (PTO) and holidays
- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Emotional well-being: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources
- Family support: parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
How you'll make an impact in this roleOversee all aspects of patient access and partners with stakeholders across the enterprise to create and sustain programs enhancing access to care.
- Work closely with other corporate and ministry leaders to ensure optimal patient access strategies are developed and implemented that support collective transformational goals.
- Provide leadership to support and build standardized compliant patient access practices across the organization. Monitor and update revenue cycle procedures and ensure compliance with regulatory agencies.
- Work to improve strategic operational efficiency and an industry leading metric performance by leading technology and process improvement initiatives. Collaborate with Information Technology (IT) and embed consumerism technology within patient access workflows that drive patient engagement.
- Develop options, make recommendations and communicate with staff to allow the organization to operate in a changing environment. Ensure that affiliates receive high quality care and satisfaction.
- Develop a high performing team as measured through the achievement of benchmark process outcomes, audit and compliance results, financial goals, employee and leadership engagement.
- Manage revenue cycle vendor relationships and supplier contracts to maintain business effectiveness, continuity and growth. Develop organization-wide disaster recovery plans in concert with internal and external partners.
What minimum requirements you'll needLicensure / Certification / Registration:- Finance Professional specializing in Revenue Cycle preferred.
- Licensed Reimbursement Spclst credentialed from the Healthcare Financial Management Association preferred.
Education:- Associate's degree/Bachelor's degree with 7 years of applicable cumulative job specific experience required, with 4 of those years being in leadership/management.
What additional preferences we're seeking- A minimum of 8+ years of progressively responsible experience in healthcare revenue cycle management, specifically within Patient Access and Front-End operations.
- Certified Healthcare Access Manager (CHAM) through the National Association of Healthcare Access Management (NAHAM)
ResponsibilitiesOversee all aspects of patient access and partners with stakeholders across the enterprise to create and sustain programs enhancing access to care.
- Work closely with other corporate and ministry leaders to ensure optimal patient access strategies are developed and implemented that support collective transformational goals.
- Provide leadership to support and build standardized compliant patient access practices across the organization. Monitor and update revenue cycle procedures and ensure compliance with regulatory agencies.
- Work to improve strategic operational efficiency and an industry leading metric performance by leading technology and process improvement initiatives. Collaborate with Information Technology (IT) and embed consumerism technology within patient access workflows that drive patient engagement.
- Develop options, make recommendations and communicate with staff to allow the organization to operate in a changing environment. Ensure that affiliates receive high quality care and satisfaction.
- Develop a high performing team as measured through the achievement of benchmark process outcomes, audit and compliance results, financial goals, employee and leadership engagement.
- Manage revenue cycle vendor relationships and supplier contracts to maintain business effectiveness, continuity and growth. Develop organization-wide disaster recovery plans in concert with internal and external partners.
QualificationsLicensure / Certification / Registration:- Finance Professional specializing in Revenue Cycle preferred.
- Licensed Reimbursement Spclst credentialed from the Healthcare Financial Management Association preferred.
Education:- Associate's degree/Bachelor's degree with 7 years of applicable cumulative job specific experience required, with 4 of those years being in leadership/management.
