Advocate Health Care

AVP Patient Contact Center Operations

Advocate Health Care • $78K — $125K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required; MBA/MHA or relevant graduate degree preferred.
  • Minimum of 10 years of effective/operation group practice management experience.
  • Experience with integrated delivery systems is highly desirable.
  • Strong background in financial management and operational excellence.
  • Proven ability to manage multiple locations and teams effectively.

Responsibilities

  • Assist in developing and managing central services for the Medical Group.
  • Provide programmatic support including data collection, analysis, and conflict resolution.
  • Recommend solutions for quality improvement initiatives.
  • Integrate and coordinate operations across multiple locations.
  • Organize human and physical resources for optimal performance.
  • Communicate effectively with stakeholders to ensure transparency and trust.
  • Supervise daily operations through on-site practice managers.

Benefits

  • Paid Time Off programs
  • Health and welfare benefits including medical, dental, and vision
  • Flexible Spending Accounts for health care and dependent care
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match
  • Educational Assistance Program
Full Job Description
Department:

12709 Enterprise Corporate - Executive Administration

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

This is a full-time, remote role.

Pay Range:
$75.40 - $120.65

Assists with the development and management of central services. Works with Practices, Physicians, Executive leaders, and System partners with new and established improvement strategies by providing leadership, guidance, and direction in achieving outcomes consistent with mission, philosophy, goals, and objectives. Assists with centralized implementations, tracking and reporting. Implements strategy and supports a constructive relationship with all stakeholders through effective communication and diplomacy. The AVP Central Practice Operations manages by objective, reports by exception and works with a keen eye to clinical and financial excellence in the stewardship entrusted to them.

Essential Functions

  • Provides programmatic support services to the Medical Group for central services including: strategic system program development and daily management of contact centers, data collection and analysis, problem solving and conflict resolution, relationship management and process evaluation and improvement.
  • Understands and applies the management information, concepts and principles necessary to address a broad range of medical practice tasks and situations in the following domains, Financial Management, Telephony Management and Reporting, Customer Relationship Management, Human Resource Management, Governance and Organizational Dynamics, Planning and Marketing, Information Management, Risk Management and Business and Clinical Operations.
  • Recommend knowledge-based solutions and courses of action that will promote quality improvement.
  • Integrates and coordinates operations and optimal resource management between multiple locations.
  • Organizes and manages human and physical resources to achieve input, buy-in, and optimal performance and efficiency.
  • Effective communication with all teams and stakeholders for the highest transparency and to instill trust and reliability with daily operations.
  • Supervises daily operations of multiple practices through on-site practice managers.
  • Assesses, plans, coordinates, and evaluates the clinical and operational functions of the practices in their divisions to ensure high quality, cost effective health care is provided by an educated and competent staff.


Physical Requirements
Work requires lifting and moving reports and notebooks weighing up to 10 pounds. Must be able to work under pressure and meet deadlines. May experience prolonged periods of sitting utilizing the computer to read reports, 10-key calculator and answering the telephone.

Education, Experience and Certifications

Bachelor's Degree required; MBA/MHA or relevant graduate degree preferred. Minimum of 10 years of effective/operation group practice management experience. Experience working with an integrated delivery system is highly desirable.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance


Benefits and more
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program


Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health Care

Advocate Health Care is a not-for-profit, faith-based health system providing comprehensive health care services to the people of Illinois. The organization is the largest fully integrated health care delivery system in Illinois, with more than 500 sites of care and 12 hospitals, including two of the nation’s 100 Top Hospitals, the state’s largest integrated children’s network, five Level I trauma centers (the state’s highest designation in trauma care), three Level II trauma centers, one of the area’s largest home health and hospice companies and one of the region’s largest medical groups. Advocate Health Care trains more primary care physicians and residents at its four teaching hospitals than any other health system in the state. As a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ, Advocate contributed $1.6 billion in charitable care and services to communities across Chicagoland and Central Illinois in 2019.
Learn more about Advocate Health Care
Size
75,000 employees
Industry
Founded
1976

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