Position Title: Assistant Vice President, Network Engagement
Department: 988

Reports to: VP Operations and Network Engagement

Travel: ≥ 20%

Salary Range: $165K -$181,500

Position Overview:

The Assistant Vice President (AVP), Network Engagement is responsible for driving engagement at the center, system, and potentially state levels to ensure that all people, processes, and structures are in place to enable the operating efficiency required to effectively implement and grow Lifeline's services. They will provide specific oversight of wellness initiatives and ensure progress on a robust crisis care continuum.

Duties/Responsibilities:

• Exhibits organizational leadership across Lifeline-wide operations in lockstep with the VP, 988 Operations and Network Engagement (50%)
• Leads teams responsible for all components of seamless end-to-end network operations, including center-level operations, workforce management, recruitment and retention, and other critical services
• Identifies and implements operational enablers to optimize network performance in support of Lifeline/988's strategic direction
• Drives visibility into day-to-day operations across the 988 network, managing centers to key performance indicators and using data to drive decision-making
• Drives functional agility of critical end to end processes, towards assuring rapid access to care and seamless data collection and reporting, implementing automation where possible
• Works closely with the VP, 988 Operations and Network Engagement to align all departments around strategic objectives, ensuring efforts are delivered consistently in an efficient and effective way
• Monitors execution and progress of department performance as it relates to grant expectations and strategic priorities
• Conducts general management and executes effective business planning for Lifeline/988 (40%)
• Prepares reports for the VP, 988 Operations and Network Engagement, surfacing Lifeline/988 issues, identifying opportunities for improvement, and recommending initiatives and amendments to policies and programs when applicable
• Develops, with the VP, 988 Operations and Network Engagement, the business plan to support strategic priorities and sustained future growth
• Contributes to the development and maintenance of an appropriate management structure at Lifeline
• Works with Vibrant departments (Corporate Excellence, IT, Legal) to establishes internal procedures to manage risk and compliance, assessing the impact of external decisions and forces, and taking action to manage risk exposure
• Engages in professional development activities (e.g., leadership and DEIB trainings)

Required Skills/Abilities:

• Skilled at building and maintaining relationships across different teams at multiple senior levels
• Demonstrated ability to lead, manage and develop a high-performance culture
• Proven ability to develop and execute Lifeline-wide initiatives
• Knowledge of regulatory and legal requirements affecting operational decisions
• Builds and mentors a strong, motivated, collegial, and diverse team of directors, fostering collaboration to achieve collective success
• Excellent problem-solving and conceptual thinking skills (e.g., problem structuring)
• Ability to focus on clear goals and achieving targets
• Entrepreneurial spirit with a bias for action and implementation

Required Qualifications:

• 5+ years of experience in a leadership strategy or operations role at a helpline or (preferably) crisis hotline
• Master's degree in Healthcare, Public Health, Policy, or Social Sciences (e.g., MPH, MPA, MSW or other health-related fields) or MBA preferred
• Interest in mental health/suicide prevention strongly preferred

Physical Requirements:

• Must be able to remain in a stationary position for at least 50% of the time. Will frequently communicate over video calls with internal and external stakeholders as well as team members.
• Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Up to 15% travel required

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.