The Associate VP, Implementation and Service Delivery is responsible for the daily activities across multiple pharmacy function areas that supports new client implementations and delivery upon service level agreements and performance metrics..
The Associate VP, Implementation and Service Delivery is responsible for end-to-end ownership of operational delivery, spanning both bringing work live (Implementation) and running and sustaining services (Service Delivery). This role ensures operational strategies are aligned, transitions are seamless, and services are delivered reliably, compliantly, and at scale, while balancing growth, risk, cost, and customer outcomes.
Required Qualifications- Bachelor's Degree
- 5 or more years of management experience over a large metric-intensive operational unit
- Deep understanding of both implementation and service delivery models matrixed organization
- Experience managing large, complex, regulated operations
- Ability to influence and align cross-functional leaders
- Demonstrated capability with coaching and developing associates formally and informally
- Ability to monitor and recommend improvements
- Prior demonstrated experience with project management, process improvement or process design within large scale complex organizations
- Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, Project and Visio
- Ability to manage multiple tasks and deadlines with attention to detail
- Effective communication skills; ability to speak with line associates and deliver presentations to senior leaders of Humana
- Demonstrated problem solving skills; ability to give direction and make sound business decisions
- Experience with Department Budget oversight
- Track record of driving operational improvements that support business strategy
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications- Prior Experience in healthcare or insurance setting
- Six Sigma or Lean experience
Additional InformationSSN AlertHumana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [redacted] with instructions on how to add the information into your official
BenefitsHumana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours40
Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$168,000 - $231,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
