We're seeking a Client Service Officer to act as the point of contact for Transaction Banking's top external and internal customers. You will receive inquiries from customers in need of information, service assistance, and problem resolution. Responsibilities: - Work with target clients and internal service partners to advocate client needs and solutions. - Use product knowledge to resolve challenging client issues and conduct root cause analysis. - Act as a dedicated client service support and handle complex transaction queries. - Identify ways to streamline workflows to mitigate risk. - Build and maintain client profiles and execute annual client service plan. - Participate in client pitch meetings to provide insight into our service model and develop the client relationship. - Ensure risk/compliance guidelines are followed at all times. - Understand the client impact of new/changing regulatory and industry requirements and will adapt associated process & procedures to address. - Further a culture of risk and compliance discipline. The right candidate will have: - 5+ years experience in financial services/banking with a client service/operations background - Experience in Treasury Management and working at a call center - Excellent communication, customer service, and problem-solving skills - Strong analytical skills and excellent interpersonal skills - Strong technical knowledge in a functional area, including applicable legal, regulatory and accounting issues - Strong written and verbal communications. - Flexibility and willingness to work extra hours when needed - Bachelor's degree the typical base pay range for this role is between $84K - $103K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. MUFG Benefits Summary The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.