Job DescriptionChubb is currently seeking an Assistant Vice President, Lost Time Workers' Compensation Claim Manager for our Southeast Region. The AVP Manager will be responsible for leading a team of Workers' Compensation professionals in delivering the highest quality claim work product while meeting all internal and external compliance requirements for the jurisdictions of Alabama, Delaware, District of Columbia (DC), Florida, Georgia, Maryland, Mississippi, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia, and West Virginia. The position will report to the Workers' Compensation Regional Claim Leader and the candidate will ideally be based in either Philadelphia, PA or Alpharetta, GA.
Duties & Responsibilities:- Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels.
- Train, mentor, and develop staff at different stages of their careers and experience levels.
- Provide advanced technical guidance on claim investigation, reserving, medical, disability and litigation management, case resolution, and settlement strategies.
- Utilize advanced analytics and metrics to manage the team efficiently and effectively.
- Understand jurisdictional compliance requirements for all Southeast states-Alabama, Delaware, District of Columbia (DC), Florida, Georgia, Maryland, Mississippi, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia, and West Virginia-and ensure the team is meeting or exceeding those standards.
- Actively participate in claim committees, account file reviews, and project teams to address internal workflows, systems, and compliance issues.
- Demonstrate highly developed analytical, problem-solving, and negotiation skills.
- Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace.
- Partner with underwriting, claims business consultants, and claims teams to enhance and manage marketing initiatives and customer service commitments.
- Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issues.
- Effectively control the use, work product, and expenses of outside vendors.
- Coach the team toward effective collaboration with internal resources such as Regional Claims Specialists, regional and local nurses, SIU, Recovery, and Claims Operations.
- Exercise leadership by conducting reviews of examiner and technical assistant work product and teamwork efforts to deliver well-written, supported performance management feedback and reviews.
- Show exceptional performance management skills by providing timely coaching and feedback and creating meaningful business goals and development plans.
- Model exceptional management skills in collaboration, influence, strategic focus, flexibility, communication, and accountability.
- Positively influence the team environment to maintain a high level of employee engagement.
- Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement.
- Work autonomously within granted authority level.
- Champion the adoption of artificial intelligence, digital tools, and process improvements, leading the team through change in a dynamic environment to ensure continued operational excellence.
Technical Skills & Competencies:- Strong proficiency in all areas of Workers' Compensation claims adjusting.
- In-depth knowledge of Southeast jurisdictional nuances (Alabama, Delaware, District of Columbia (DC), Florida, Georgia, Maryland, Mississippi, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia, and West Virginia) is required; knowledge of additional states is a plus.
- High level of accuracy with claim financials: benefit/bill payment, coding, reserves, inventory management, and the impact of claims transactions on customers.
- Advanced understanding of Claim Best Practices and Business Analytics.
- Ability to incorporate analytical data into team management.
- Exceptional negotiation skills and resources that will influence team results.
- Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies, and trends.
- Extensive knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulation.
- Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department.
- Ability to promote open communication that fosters an environment of continual learning, staff development, and team collaboration.
- Track record of success in coaching and developing staff.
- Ability to be flexible, imaginative, and to work well in teams.
- Exceptional organizational, prioritization, and time management capabilities.
- Innovative thinker with the ability to multi-task, plan, and delegate appropriately.
- Possess a can-do attitude.
- Drive innovation by leveraging artificial intelligence tools and/or leading change management initiatives to enhance claims operations and team performance.
Experience, Education & Requirements:- Minimum 5+ years of experience in handling Workers' Compensation claims.
- Prior supervisory experience preferred.
- Ability to manage / handle claims in multiple Southeast jurisdictions and within compliance standards.
- Bachelor's degree: advanced degree or relevant professional certifications preferred.
- AIC, RMA, or CPCU completed coursework or designation(s) are a plus.
- If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
