LPL Financial is seeking an AVP, Change Management to support the successful adoption of new initiatives and projects across the organization. This role will contribute to the development and execution of change management strategies, ensuring a smooth transition for employees impacted by organizational changes.
Responsibilities:- Execute CAB / ECAB and high-impact change decisions; chair or delegate with clear escalation paths.
- Integrate governance with release weekends, blackout/freeze calendars, and strategic initiatives (e.g., platform migrations, landing-zone transitions, security uplift, major vendor upgrades).
- Align change risk assessment with customer/advisor impact, market hours, money movement, trading, and critical client-facing paths.
- Represents change governance to senior technology, risk, and audit stakeholders; owns escalations, policy exceptions, and freeze/blackout decisions with documented rationale.
- Drives cross-tower adoption (applications, infrastructure, cloud, data, security) and aligns change controls with release management, CMDB, DR/resiliency, and vulnerability/SPOF remediation cadences.
- Define and publish KPIs/KRIs: success rate, failed changes, unauthorized change, emergency %, CAB timeliness, record completeness, repeat failure themes.
- Trend failed changes, rollbacks, and change-related incidents; sponsor corrective actions and policy/tool updates.
- Benchmark against peer firms and industry practice; prepare materials for QBRs, audit committees, and executive summaries.
What are we looking for?
We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates
pursue greatness,
act with integrity, and are
driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we
win together and
create and share joy in our work.
Requirements: - 7-10 years in technology operations, production support, release management, or change governance in a large, complex enterprise.
- 5+ years leading change governance, CAB/ECAB, or ITSM process ownership at scale.
- 5+ years experience in a regulated financial services environment (broker-dealer, banking, or insurance technology strongly preferred).
- 5+ years experience/knowledge of ITIL change enablement and production control design (not credentials alone).
- 5+ years experience with ServiceNow Change & CMDB at enterprise level-workflow design, governance reporting, audit evidence.
Preferences: - Demonstrated executive communication and ability to influence directors, VPs, and engineering leaders without line authority.
- Excellent written and verbal communication skills, with the ability to tailor messages to different audiences.
- Proven ability to build strong relationships and collaborate effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with an attention to detail.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Pay Range: $99,910.00 - $166,448.00
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
