Description and Requirements AVP, Business Transformation Role Overview :
The AVP, Enterprise Change accelerates transformation across the enterprise by identifying high value opportunities, redesigning end-to-end processes, and deploying modern technologies-including AI-to enhance customer and employee experience, drive growth, reduce risk, and strengthen operational efficiency. This leader partners across business, operations, technology, and senior leaders including the Executive Leadership Team ( ELT ) to shape scalable solutions and mobilize the organization toward MetLife's New Frontier ambitions
The person will be part of a global team that forms the connective tissue across technology, strategy , the business and functions, and acts as a change agent and enabler of transformation.
Key Responsibilities - What you'll lead:
Transformation Leadership
- Lead enterprise-wide transformation initiatives that enhance experience, digitize workflows, eliminate risk, and unlock measurable business value.
- Prioritize and curate high impact opportunities across global markets to drive scale and consistency across global markets
- Bring an outside in perspective, leveraging business process reengineering, design thinking, and contemporary problem-solving techniques.
Process and Solution Design
- Conduct end-to-end assessments to simplify processes, modernize experiences, and maximize automation.
- Design integrated experience, process, data, and technology solutions that apply the latest AI and emerging technologies.
- Build clear, strategic business cases -linking near term wins with long- term wins and enterprise value.
Execution & Sustainability
- Develop implementation plans, sequencing, and resource models across business, operations, data, and technology.
- Define success metrics, measurement approaches, and sustainability plans to ensure lasting impact.
- Drive disciplined execution with a commercial mindset and accountability to senior leadership .
Stakeholder Engagement
- Advise, influence, and align senior leaders across disciplines.
- Develop clear, executive ready materials that simplify complexity and galvanize action.
- Foster cohesion across organizational silos and strengthen enterprise ways of working.
Methodology & Capability Building
- Refine the enterprise transformation methodology and playbook, embedding best practices across markets.
- Promote a culture of speed, disciplined execution, and continuous improvement.
Candidate Profile - Who you are:
Experience & Expertise
- 10-15+ years leading large scale transformation, operational excellence, process reengineering, or technology strategy , preferably in the insurance industry
- Demonstrated success driving enterprise change with measurable business outcomes.
- Strong understanding of technology, data, AI, and emerging innovation trends.
Leadership Skills
- Strategic thinker with strong analytical and problem-solving abilities.
- Comfortable operating in ambiguity and creating clarity where none exists.
- Enterprise mindset with the ability to break down silos and build alignment.
- Executive presence and excellent communication skills that simplify complexity , including ability to create succinct presentations and gain stakeholder buy-in
- High EQ with the ability to influence, inspire followership, and create momentum.
Education & Other
- Experience in design- led thinking preferred
- Ability to travel up to 25%.
Location Expectation: This is a hybrid role
requiring a minimum of 3 days per week in office.
The expected salary range for this position is $180K to $220K. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at
[email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$180K to $220K
