The Associate Vice President of Operations (AVP) reports to the President of Adult Services and serves as the senior operational leader for the assigned facility, institute, or service area at OU Health. Working in partnership with physician and nursing leadership within a dyad/triad leadership model, the AVP-Operations is responsible for advancing clinical excellence, operational performance, growth, patient and workforce experience, and financial stewardship in alignment with the mission, vision, values, and strategic priorities of OU Health. The AVP-Operations provides executive leadership for assigned departments, programs, and service lines, translating organizational strategy into operational execution and ensuring alignment between enterprise objectives and local operations. Through collaboration with physician, nursing, and administrative leaders, the AVP-Operations develops and executes operational plans; establishes and monitors key performance indicators; drives continuous improvement in quality, safety, access, patient experience, throughput, utilization, and financial performance; and ensures compliance with regulatory, accreditation, and organizational standards. As the senior on-site operational executive, the AVP-Operations maintains a visible leadership presence, provides day-to-day operational oversight, and partners with clinical and administrative leaders to achieve measurable results, advance service line strategies, optimize organizational resources, and support the continued growth and impact of Oklahoma’s only integrated academic health system.

Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without accommodation may result in disqualification from the position.

• OUH Services-wide responsibility for directing assigned areas of operation, tactics supporting the strategies, policies and procedures, budget process, project implementations, human resource management and committee representation.

• Responsible for collaboration with physicians, leadership, OU Health colleagues, and community stakeholders in developing goals and objectives for meeting the outcomes goals of OU Health as a whole and ensuring ongoing communication and partnership.

• Responsible for ensuring consistency and compliance and other regulatory standards, implementing and monitoring financial controls to ensure effective utilization of resources through budgeting and analysis of management reports, development of staff and our services, as well as organizational performance improvement, quality management, evidence-based outcome and setting the communication tone, values and culture of OU Health.

• Responsible for ensuring development and enforcement of all applicable policies, standards and regulations related to assigned areas of responsibility.

• Responsible for the implementation of process improvement initiatives and creation of an environment that places an emphasis on continuous monitoring and improvement within the assigned areas of responsibility.

• Establishes operational plan for areas of responsibility that supports the overall goals and strategies of OU Health as a whole.

• Areas of responsibility are subject to change at the discretion of the President in order to afford the opportunity for continuous development and/or need for change of scope to maximize performance.

Leadership & Strategy

• In collaboration with the dyad leadership drives the growth, development, and management of assigned clinical services.

• Develop and maintain effective working relationships with leadership and key stakeholders across OUH Services and OUH and OUHSC as applicable. Work with leaders to coordinate services across all entities and throughout the health system, as applicable and ensure support is provided by the functional leaders across the enterprise including Ambulatory, ETS, Facilities, Nursing and Perio-Op.

• Develop and lead the assigned clinical services leadership team in close partnership with the physician leader/medical director of the services (where applicable).

• Engage in professional development and educational activities designed to promote, manage, and maintain state-of-the-art knowledge of developments in healthcare delivery, management, and business planning.

Operations

• Identifies opportunities to ensure effective employee engagement, quality of healthcare delivery, financial sustainability, and growth of the clinical services impact on healthcare delivery and the system-wide goals of OU Health.

• Shares responsibility for accomplishing the organization’s patient service, financial efficiency, and employee engagement goals.

• Oversees the business and fiscal management, including contracts, billing, compensation, procure to pay functions of assigned clinical services, the financial reporting, budgeting, and internal controls of reporting.

• Ensures successful accreditation and re-accreditation of strategic programs, as applicable to assigned areas of responsibilities.

• Utilizes benchmarking tools (i.e. Vizient) to guide continuous performance improvement activity within the Accountability and Sustainability framework set by the President.

• Ensures standard work and daily execution at the frontline level of the performance improvement methodologies designed to empower assigned clinical services frontline employees and providers to continuously improve upon the operational performance of our services.

Compliance

• Fosters a culture of compliance, ensuring that operational and administrative functions, including record keeping and reporting are in compliance with applicable local, state, and federal regulations, and accepted rules of accrediting agencies; initiates corrective action as necessary.

Fiscal

• Works with the President to prepare operating budgets and capital budgets; oversees said budgets throughout the course of the fiscal year and ensures that operating costs remain with the established fiscal parameters.

• Manages costs by continually seeking data that will identify opportunities and taking appropriate action with regard to non-value added services and costs.

• Directs and/or conducts determination-of-need and cost-benefit studies

• In conjunction with the President and Finance support colleagues, directs, coordinates, and oversees preparation of financial records, reports, and analyses applicable to the assigned areas of responsibility. Reviews and interprets records and reports to ascertain extent to which goals are being attained.

Minimum Qualifications:

Education: Master's degree in healthcare, business or other related field is required.

Experience: Five (5) to Seven (7) years of progressively responsible leadership experience within a healthcare organization or an academic health system.

License(s)/Certification(s)/Registration(s) required:

Knowledge, Skills and Abilities:

• Demonstrated success fostering successful, large-scale change management outcomes through effective planning and communications is required.

• Operational experience and a record of success in complex settings required, preferably including an academic healthcare environment.

• Experience in business development, including strategic planning and operational leadership which includes significant budgetary responsibility required.

• Demonstrated ability to work collaboratively and effectively with a wide variety of professionals, with an emphasis on physicians and senior leaders.

• Experience leading a team of skilled, independent and competent departmental leaders.

• Ability to lead and work in collaboration with a diverse leadership group and relate to a broad group of leaders and stakeholders.

• Ability to plan, organize, prioritize, allocate resources, and manage multiple ongoing, concurrent projects.

• Interpersonal skills to successfully interact with all people, with the ability to gain buy-in from multiple people for the good of the organization.