Avionics Systems Service Engineer (Experienced or Senior)
Position Overview:As an Avionics Systems Service Engineer, your primary responsibility will be to assist airline customers in resolving real-time technical problems and issues on Boeing Commercial airplanes. This includes answering general systems functionality inquiries, resolving short to medium-term problem reports, investigating long-term issues, and providing proactive fleet guidance. You will collaborate with operators to recover Aircraft on Ground (AOG) and address other time-sensitive situations affecting operations. This may require troubleshooting either remotely or on-site with the operator to return a grounded airplane to revenue service. All tasks will be accomplished utilizing the latest Boeing tools, technology, data analytics, and real-time fleet monitoring data.
Boeing Customer Support operates on a 24/7/365 basis. Employees must be willing to work flexible hours and/or non-standard shifts to support our fleets. International and domestic travel may be required.Position Responsibilities:- Provides technical, design and informational support for basic production, product support or in-service issues.
- Troubleshoots basic system problems consistent with operational protocols.
- Supports and/or creates and provides basic technical documentation (e.g. Fleet Team Digest articles, Service Letters, Drawings, Specifications, documents, data sets, design folders, test requirements documents, manuals) in accordance with engineering processes and procedures for internal reference or external delivery.
- Supports review of technical design, analysis, and production by reviewing documentation, participating in design reviews, and observing tests and audits to ensure compliance.
- Assists with the investigation of problems to provide engineering design disposition of discrepancies.
- Supports and/or leads the research of technical, operational and quality issues that cannot be resolved by the customer.
- Assists in designing and/or providing analysis of interim and final engineering solutions to return airplanes to revenue service.
- Works with and possibly directs cross-functional teams to conduct root cause analysis and develop dispositions for complex design non-conformances.
- Assists in the development of customer correspondence for continued safe operation and maintenance of equipment.
- Assesses complex system event reports to determine potential safety issues.
- Must be able to travel to Airlines to lead Technical / Executive review meetings and address complex technical issues.
Work Authorization:This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Seal Beach, CA.
Basic Qualifications (Required Skills/Experience):- Bachelor of Science degree in Engineering (with a focus in Electrical, Mechanical or Aeronautical), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
- 3+ years of experience in an engineering discipline
- 1+ years of project management experience
- Able and willing to work off shift hours (24/7/365-day operation. Saturday and Sunday may be required workdays)
- Willing and able to travel 10% of the time domestically and internationally
Preferred Qualifications (Desired Skills/Experience):- 5+ years of related work experience or an equivalent combination of education and experience
- Experience in the area of Communications and Navigation (e.g. VHF/HF, SATCOM, LRRA, ISS, INR, TCAS, GPS)
- Experience presenting to customers, stake holders and teams.
- Ability to collaborate with multiple team functions
- Willingness to expand into technical areas without prior experience
- Desire to continuously improve our airplanes
- Good verbal and written communication skills
Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.
Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Union: This is not a union-represented position.
Pay and Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range:Experienced (Level 3): $120,000 - $162,000
Senior (Level 4): $146,000 - $198,000
Language Requirements:Not Applicable
Education:Bachelor's Degree or Equivalent
Relocation:This position offers relocation based on candidate eligibility.
Export Control Requirement:This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:This is not a Safety Sensitive Position.
Security Clearance:This position does not require a Security Clearance.
Visa Sponsorship:Employer will not sponsor applicants for employment visa status.
Contingent Upon Award ProgramThis position is not contingent upon program award
Shift:Shift 1 (United States of America)
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