Jones Lang LaSalle Incorporated

AV Technician

Jones Lang LaSalle Incorporated • $115K — $138K *
New York, NY 10025In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years in a client/customer service environment, ideally in a corporate conference setting.
  • Proficient in Microsoft Office within an office context for at least 2 years.
  • Familiar with integrated AV systems for effective troubleshooting and support.
  • Ability to learn new software tools as needed for the job.
  • Capable of handling a fast-paced work environment with shifting priorities.
  • Professional appearance and demeanor is essential for client interactions.
  • Experience within a hotel, corporate conference center, or large enterprise system.

Responsibilities

  • Provide high-level technical support for executive meetings, ensuring a superior client experience.
  • Engage with clients using a service-oriented mindset, promoting a welcoming atmosphere.
  • Identify and resolve potential AV issues proactively to maintain client satisfaction.
  • Utilize knowledge of video conferencing technologies (e.g., Teams, Zoom, WebEx) for optimal setup and support.
  • Oversee conference room booking systems, facilitating smooth scheduling adjustments as necessary.
  • Ensure conference room setups meet client specifications and comfort needs prior to use.
  • Perform routine equipment checks and maintenance, ensuring functionality and reliability.

Benefits

  • 401(k) plan with matching contributions from the company.
  • Comprehensive medical, dental, and vision coverage.
  • Paid parental leave at full salary.
  • Generous paid time off and company holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
We are looking for an Audio Visual Technician to join our team. This position is primarily responsible for providing support for the AV conference spaces and systems. The candidate will provide technical and general support to ensure proper availability and functionality of the AV spaces and equipment as well as rapid-response troubleshooting expertise.

Key Responsibilities:
  • Provide white-glove technical support for internal, customer, and C-level executive meetings, delivering an exceptional experience by anticipating client needs and ensuring a welcoming environment.
  • Actively engage with clients under a hospitality mindset and framework, fostering positive interactions and personalized service.
  • Proactively identify potential AV issues and provide thoughtful, client-centered solutions to address concerns or needs promptly.
  • Demonstrate a strong working knowledge of video conferencing services, such as Microsoft Teams, Zoom, or WebEx, ensuring seamless meeting experiences.
  • Bring technical expertise and guidance for the deployment and operation of Crestron Flex and Polycom VTC codec.
  • Proactively monitor and manage the conference room booking system; assist customers with alternative room bookings when rooms are under repair, ensuring minimal disruption and a smooth experience.
  • Review standard setup specifications for meetings and conferences with attention to detail and client comfort.
  • Contact clients to confirm proper setup of configurable rooms per specifications (table layout, airwall operation, technology configuration including microphones and projection), ensuring their preferences and comfort are prioritized.
  • Ensure cleanliness, comfortable temperature, and full functionality of conference rooms to create a pleasant and professional atmosphere.
  • Apply electronics troubleshooting skills to quickly determine and localize problems, minimizing client inconvenience.
  • Maintain conference room standards for signage, equipment, and seating, reflecting a professional and hospitable environment.
  • Respond to client requests promptly and with a service-oriented, friendly attitude.
  • Ensure consumables are available for clients and raise equipment concerns to supervisors proactively.
  • Provide support for audio-video systems and media control systems with a focus on client satisfaction.
  • Troubleshoot and maintain audio/video devices and associated wiring; coordinate with the IT department for timely resolution.
  • Perform routine and proactive testing to ensure equipment functionality before use, utilizing weekly checklists provided through Corrigo.
  • Conduct alignment and calibration procedures for audio and video devices to optimize meeting quality.
  • Communicate maintenance or repair needs for audio-visual equipment clearly and promptly.
  • Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to ensure uninterrupted service.
  • Engage in some commissioning and programming tasks as required.
  • Uphold a hospitable environment by anticipating client needs and delivering courteous, attentive service throughout all interactions.
  • Perform any other duties and tasks assigned with a positive, client-first approach.


Qualifications

Required
  • 2 years' experience in a client/customer service-oriented environment, preferably in a corporate conference center
  • 2+ years of experience with Microsoft Office in an office environment
  • Familiarity with integrated AV systems
  • Ability to learn new software as required for the position
  • Ability to work in a fast-paced environment with competing priorities
  • Must always maintain a professional appearance and demeanor
  • Experience with a hotel, corporate conference center, or large enterprise systems
  • Use of company phone to complete checklists and work orders

Preferred
  • Demonstrate the ability to perform under pressure and manage time well
  • Experience with EMS or any web-based conference room scheduling system preferred
  • CTS Certification (preferred)
  • Crestron, AMX, or Extron Certifications (preferred)
  • DSP Programming (BIAMP, QCS) (preferred)


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

115,000.00 - 138,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -New York, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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