Brief Role Description

Design, deliver, and govern technical training that enables teams to set up, operate, troubleshoot, and maintain complex autonomous driving systems at scale. Own the training framework, certification paths, and practical exercises; manage service training facilities, equipment, and system configurations; and lead train-the-trainer programs with internal SMEs. Partner cross-functionally with mechanical, electrical, and software engineers to keep curricula current with hardware/firmware/software releases, and document and resolve training issues, and develop equipment-specific content leveraging module communication protocol. Translate customer and operational event engines into practical training content that builds field-ready troubleshooting and service capability.

Role Responsibilities

Providing Technical Training

• Provide technical instruction, based on the service training curriculum for technicians
• Participate in and plan 6 months rolling service training schedule, which includes entering the schedules

into the Learning Management System and closing the rosters after every class

• Communicates with necessary parties to maintain high participation rate
• Positively Influences attitudes and behaviors of participants in class
• Shows commitment to quality
• Demonstrates that respect for customer time and value for money are an integral part of VW service and

parts skill development

• Champions and supports the branding vision
• Exhibits self-confidence and presents effectively

Course Development and Course Updates

• Own the development of curricula, specific courses and technical education methods
• Provide feedback to the team regarding course development and delivery strategy
• Manage versioning of curricula, specific courses and technical education methods for instructor-led training (ILT) and web-based training (WBT).
• Execute and evolve the training delivery strategy, determining what training should be delivered as ILT versus WBT.
• Analyze capacity and demand for training in resident Learning Center
• Works within Vehicle Administration policy and procedures

Supporting VariousRegions and Service Partners - As Required Including Generating Reports

• Assist in the determination of core competencies, training needs and development of training action plans for internal and external staff
• Works with other functional groups within the company as determined by management
• Links business processes and strategies
• Prioritizes internal and external training, administrative functions and travel to best serve regional training needs

Qualification requirements

Years of Relevant Experience

• 3-5+ Years

Education

Required

• High School Diploma; Automotive Technician license/ASE certification
• Technical Automotive Expertise - Tier 1 OEM specific

Desired

• B.S. degree in Instructional Design, Applied AI, Immersive Reality, Education, Electrical, Computer, Software, Systems, or related.

Skills

• Analytical and conceptual thinking - using logic and reason, creative and strategic
• Communication skills - interpersonal, presentation and written
• Computer savvy - skilled in the use of software
• Integration - joining people, processes or systems
• Influencing and negotiation skills
• Problem solving
• Resource management
• Highly competent facilitation, interpersonal and communication skills
• Self-motivated and well organized - a continuous student of automotive technology
• Personal Computer skills in the major office applications, i.e. Word, Excel, Access, PowerPoint, etc.
• Team Player - ability to build and sustain credibility with service partners, area teams and Academy

Specialized Skills:

Required

Desired

• Understanding of engineering concepts such as system architecture, implementation, testing, and maintenance.
• Outstanding communication skills with the ability to explain technical terms simply.
• Practical experience in maintenance and troubleshooting driving systems.
• Experience in creating learning material and leading training sessions.
• Hands-on experience with firmware, software, electrical tools, and instruments.
• Experience integrating computer applications into teaching.
• Deep understanding of electric vehicle systems, schematics, and service best practices.
• Experience developing technical course content using modern learning management platforms.
• Knowledge of instructional design and full training cycle implementation.
• Familiarity with project management/collab tools (JIRA, Confluence, Agile tools, MS Office, SharePoint).
• Strong analytical, organizational, communication, and problem-solving skills for evaluating trainees and closing training gaps.
• Ability to collaborate cross-functionally with service, mechanical, electrical, system, and software engineers.

• Fundamental understanding across software, controls, autonomous driving vehicles, mechanical, and electrical engineering principles.
• Practical experience in maintenance and troubleshooting autonomous driving systems
• Linux-based coding experience.
• Deep understanding of autonomous vehicle systems, schematics, and service best practices.
• Hands-on experience with autonomous vehicle systems.
• Experience creating AR/VR content.
• Understanding and applying GDPR principles.

#LI-CK1

Compensation Data

Los Angeles area salary range: $100,000 - $125,000 annually. This represents the anticipated compensation range for this position at the time of posting. Compensation will be determined based on several factors including, but not limited to, candidate qualifications, skills, experience, education, certifications, and geographic location. In addition to base salary, eligible employees may participate in incentive compensation programs and receive a comprehensive benefits package.

In addition to base pay, this position may be eligible for additional compensation, including bonus, where applicable.

Eligible employees may also receive a comprehensive benefits package, which may include medical, dental, vision, life insurance, disability coverage, retirement savings plans, paid time off, employee assistance programs, and other benefits, subject to plan terms and eligibility requirements.

Competencies

Live integrity & compliance
Perform together
Think ahead
Act as an owner
Be a pioneer
Handle complexity