Job Title:

Automotive Service Manager

Location:

16800 W. Yuma Rd., Goodyear, AZ 85338

Job Overview:

As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests. Our Service Managers have the responsibility of taking our guest through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include but are not limited to sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

• Manage office and shop personnel and daily operations to defined standards; revise and communicate as appropriate
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Manage employee performance; where necessary, take corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
• Direct the smooth, orderly and organized operation of the store while achieving car count objectives
• Maintain a personal positive attitude and positive communications at all times
• Develop guest estimates and work orders. Direct Service Writer's development of guestr estimates and work orders. Assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
• Ensure all equipment is fully operational and in good working order.
• Ensure employees have the resources needed to do their job
• Serve as the primary communications interface to the guests, before, during and after service
• Ensure every guest that enters our facility is greeted with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Qualifications

Qualifications:

• Minimum of 2 years in a supervisory or management role with direct responsibility for coaching, delegating, and managing employee performance
• 3-5 years of Automotive leadership industry experience and strong exposure to automotive service operations
• Aftermarket automotive repair experience preferred, but not required
• Proven experience leading sales efforts with accountability for growth, margins, and ethical service practices
• Coachable mindset with the ability to receive feedback, adapt quickly, and continuously improve personal leadership effectiveness
• Demonstrated ability to lead, develop, and motivate teams, including supporting training and professional growth (ASE or equivalent programs)
• Comfortable managing workflow, priorities, and guest expectations in a fast-paced service environment
• Proficiency with Windows-based computer systems and automotive shop management software
• Experience with TekMetric or similar shop management systems preferred, but not required
• ASE Service Consultant certification or equivalent service leadership experience preferred
• Graduation from an industry-recognized service or management training program is preferred, but not required
• Valid driver's license with a driving record acceptable to the company's insurance carrier

Physical Requirements:

• Being on your feet for the majority of the workday (standing, walking, etc)
• Occasionally lifting and carrying objects over 50 lbs
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily
• Using a standard handset phone several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

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