Automotive Service Manager

Midas

• $125K — $150K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 2 years of experience in a store or service management role
  • General knowledge of automotive repair and maintenance
  • Strong customer service skills and positive demeanor
  • Effective verbal and written communication abilities
  • Demonstrated leadership and team-building skills
  • Flexibility to work weekends, evenings, and holidays
  • Valid driver's license required

Responsibilities

  • Manage and direct all automotive service technicians and general service activities
  • Provide exceptional customer service and consult with customers on their needs
  • Ensure timely follow-up with customers regarding services and completion times
  • Supervise complete vehicle inspections, recommendations, and repair orders
  • Discuss pricing estimates with customers and promote service specials
  • Lead, manage, and train a team in alignment with company values
  • Oversee the cleanliness and organization of the service facility

Benefits

  • Commitment to training and promoting from within the organization
  • Developmental role leading to advanced management opportunities
  • Supportive company culture aligned with core values
  • Dynamic retail environment with a focus on teamwork
  • Opportunities to enhance customer interaction and service skills
Full Job Description
We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
  • Deliver exceptional customer service while listening and consulting customers
  • Following up with customers, services requested, estimated completion times etc.
  • Oversee complete vehicle inspections and then make comprehensive recommendations-building computerized repair orders and sourcing parts
  • Deliver and discuss pricing estimates with customers as well as promoting shop service specials
  • Lead, manage, and train team while keeping in tune with our companies' vision, purpose, core values, and employee creed
  • Supervise up to ten employees
  • Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
  • Maintain inventory counts
  • Overall cleanliness and organization of the facility
  • Other duties as assigned

Qualifications
  • A minimum of 2 years of store or service manager experience
  • General automotive knowledge
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Team building skills
  • Ability to work a flexible retail schedule including weekends, evenings and holidays
  • Valid driver's license


Compensation: $125,000.00 - $150,000.00 per year

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