Income Ranges from $80,000 to $120,000+. Position is Salary Plus Commission/Bonus base Address: 7741 Ocean Gateway, Easton, MD 21601 / Contact 302-648-JOBS (5627) with any questions. Automotive Service Manager - Take Your Career to the Next Level! Are you an experienced Automotive Service Manager looking to drive your career forward with new opportunities? If you're ready to take the next step, we have the perfect role for you! Hertrich Kia of Easton is excited to announce our Brand-New, 14,000 square foot State-of-the-Art Kia Dealership! We are thrilled to offer you the opportunity to drive your automotive service career to the top at their new, customer-focused dealership! This exciting upgrade includes a spacious showroom, expanded inventory, and a 10-bay Service Shop - all designed to elevate the customer experience. A spacious showroom + huge overstocked inventory = more customers, more car sales, and means an expanding for your shop! Why You Should Apply: • MORE OPPORTUNITIES: Are you a highly motivated, goal-driven professional ready to elevate both your career and our Service Department? • MORE SATISFACTION: Confident in your skills as the BEST in Automotive Service Management and want to be in control of your financial success? • MORE SUCCESS: It's time to level up your career - take the lead and join a thriving team where your growth matters! APPLY ONLINE TODAY AND GET STARTED! What We Offer: • Industry-Leading Compensation with competitive wages and bonus plans • Training & Growth Opportunities to support your continued success • Comprehensive Health Benefits: Medical, Dental, Vision and Life Insurance • Disability Plans for both short and long-term coverage • Paid Time Off: Vacation, Holidays, and Personal/Sick Days • 401(k) with Employer Match • Employee Purchase Discounts Our Expectations: We're looking for an experienced Automotive Service Manager who can meet the following criteria: • At least 3 years of proven success in a Service Manager role • Previous experience in a dealership strongly preferred or service repair shop • Strong management skills with a solid work ethic and a positive attitude • Motivated to be the best and willing to put in the work to achieve exceptional results • A keen understanding of Customer Satisfaction Index (CSI) and its importance • Excellent communication and teamwork skills, with a passion for excellence • Intermediate computer skills (DealerTrack experience is a plus) Key Responsibilities: • Ensure every customer receives prompt, courteous, and effective service • Provide support to both new and used vehicle sales by meeting service needs efficiently • Manage the service transaction process from start to finish - from customer greeting to ensuring repairs are done right the first time • Serve as the liaison between service advisors, technicians, and customers • Hire, manage, and develop Service Department employees, including technicians and service advisors • Monitor training and certification requirements for staff • Prioritize and manage service schedules and operations • Follow manufacturer and company policies and procedures • Ensure we exceed customer satisfaction benchmarks consistently Join Our Family! At Hertrich, we believe in a culture where people come first.