5+ years in automotive service management required.
Bachelor's degree in Business, Automotive Technology, or similar preferred.
Strong leadership experience managing teams of technicians and service advisors.
Proficiency with diagnostic tools and service equipment essential.
Excellent communication skills for diverse stakeholder interaction.
Experience with budgeting and financial analysis required.
Understanding of automotive industry regulations and compliance vital.
Responsibilities
Set ambitious goals for the service department and ensure they are met or exceeded.
Hire, train, and motivate a high-performing team with continuous feedback mechanisms.
Ensure compliance with reporting systems and manufacturer regulations.
Monitor technician productivity and manage payroll for efficiency.
Review repair orders for accuracy before warranty submissions.
Build strong guest relationships to drive repeat business and referrals.
Guarantee high-quality service repairs and maintain pristine facilities.
Benefits
Full-time employment with a dynamic team environment.
Opportunity for professional growth and advancement.
Engagement with industry representatives for ongoing training and support.
Access to the latest diagnostic tools and service technologies.
Full Job Description
Job Type
Full-time
Description
Essential Duties and Responsibilities for Service Managers:
Strategic Planning: Set ambitious goals and objectives, ensuring our service department meets and exceeds them.
Team Leadership: Hire, train, and inspire a top-notch team. Foster a culture of excellence through regular performance reviews and constructive feedback.
Compliance & Reporting: Stay on top of required reporting systems and manufacturer guidelines, ensuring we're always compliant and informed.
Productivity Oversight: Monitor daily technician productivity and manage payroll records to maximize efficiency.
Quality Control: Review all repair orders for accuracy and adherence to expectations before warranty submissions.
Guest Relations: Build and maintain strong relationships with guests, encouraging repeat business and referrals through exceptional service.
Service Excellence: Guarantee the highest quality of service repairs to eliminate comebacks and enhance guest satisfaction.
Facility Maintenance: Keep the work and waiting areas pristine, making our dealership a welcoming place for everyone.
Industry Liaison: Act as the primary contact for factory representatives, ensuring a productive partnership.
Tool Management: Manage special tools inventory carefully, ensuring they're always ready and available.
Your Drive. Our Direction. Let's Succeed Together.
