Proven record of achieving exceptional customer satisfaction
Past experience as a Service Manager/Director
Above-average energy level
Desire for a long-term career with a growing organization
Demonstrated personal and professional integrity
Strong computer skills and willingness to learn new programs
Valid driver's license and clean driving record
Responsibilities
Ensure customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of customers' experience through additional assignments
Manage and hire technicians and service advisors
Interview and hire new team members
Distribute work effectively among technicians
Prioritize required services to enhance customer satisfaction
Provide concierge support for all owner inquiries to ensure a smooth experience
Benefits
Medical and Prescription Drug Plans
Health Savings Account (HSA) Eligibility
Wellness Program
Dental and Vision Plans
401K
Disability and Life Insurance
7 dealerships in the greater Baltimore area
Employee Car Purchase Program
Career Progression
Great Company Culture
Full Job Description
Experienced Service Manager to join our team.
Pay Potential $150,000-$200,000 with a 6 month guarantee for right candidate!
Responsibilities
Ensure customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customers have a positive dealership experience
Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers
Requirements
Proven record of achieving exceptional customer satisfaction
Past experience as a Service Manager/Director
Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Valid driver's license and clean driving record
Benefits
Medical and Prescription Drug Plans
Health Savings Account (HSA) Eligibility
Wellness Program
Dental and Vision Plans
401K
Disability and Life Insurance
We have 7 dealerships in the greater Baltimore, Maryland area!
