Full Job DescriptionWe are an Independent Dealership with locations in Marietta and Kennesaw. Our successful dealership is looking for an
Experienced Automotive Service Manager to join our team. A premier luxury brand in the Atlanta area is seeking an experienced Service Manager to oversee operations, enhance client satisfaction, and drive excellence in a high-end service environment. The ideal candidate will be a dynamic leader with a proven track record of delivering exceptional customer experiences. This role requires the ability to manage operations effectively while maintaining the highest standards of service.
For this role, you'll need:- MUST have knowledge of the auto industry and dealership procedures.
- 3 Years of experience working in automotive service management within an auto repair facility
- An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
- Excellent verbal and written communication and interpersonal skills as well as a professional personal appearance
- Ability to work in a fast-paced, high-expectation environment and ability to work under pressure and prioritize tasks of self and others.
- Proven ability to attract, develop and retain great talent
- Prior experience and proven success in leading and managing a team to meet or exceed clear goals and objectives
- Knowledge of dealership computer systems (VAuto, Dealertrack, XTime, MSI (Inspection Process), CSS (Competitive Services Strategy), and others as determined)
- Must have a valid driver's license and preferable the ability to drive manual transmission vehicles
- Previous industry knowledge of overall operations, management and wholesale relations (preferred)
In this role, you'll:- Schedule monthly meetings with the Dealer Principal, Fixed Operations Director, and General Manager to assess current service department performance, establish future performance objectives, discuss promotional activities, and address any other relevant matters.
- Maintain and manage reporting systems as required by the company and manufacturer.
- Maintain accurate records and ensure warranty parts retention as outlined, adhering to all manufacturer requirements specified in manufacturer and company policy and procedures manuals.
- Assist in development of annual service budget for use in connection with annual sales forecast
- Implement and monitor effective service sales techniques
- Maintain the highest possible standards of workmanship and provide monthly updates to technicians regarding service performance.
- Ensure the appropriate repair order process is implemented to meet warranty, dealership, and business office requirements.
- Cultivate and sustain professional relationships with clients to promote customer loyalty and generate referral business.
- Proactively engage with customers to address potential concerns and actively participate in the resolution of escalated customer issues.
- Quality check completed jobs and collect accounts receivable for completed service work
- Address customer concerns, complaints, and misunderstandings promptly and equitably to ensure satisfactory resolution.
- Report to management any circumstances that may compromise the integrity of the dealership.
- Ensure that all the necessary shop equipment is in proper working condition
- Obtain competitive bids for all tools, equipment, subcontracted repairs, supplies, and other related items.
- Work with the parts department as appropriate to ensure proper stocking of high use parts
- Monitor staffing levels, compensation levels and department turnover
- Hire, train, motivate, counsel and monitor the performance of all service department staff
- Direct and schedule the activities of all department associates
- Assist all subordinate service and sales personnel in all phases of their job descriptions
- Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
- Ensure that all required technical publications, periodicals, bulletins, ect... are obtained, kept up-to-date and properly maintained
- Properly document employee behavior that may result in punitive job actions such as termination
- Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect...
Benefits- Insurance: medical, vision, dental
- Life Insurance
- 401(k)
- PTO and holidays
- Employee discounts on vehicle purchases, parts and service repairs
- Opportunities to join our community service initiatives
- Internal career advancement opportunities
Job Type: Full-time
Pay: $100,000.00 - $125,000.00 per year
