Position Overview
Buckeye Complete Auto Care is hiring an Automotive Service Advisor / Writer Manager for a high-performing advisor who is ready to step into leadership.
This role is ideal for a proven Service Advisor who already excels at customer communication, sales, and follow-through and wants to take the next step into managing people, process, and performance inside a busy automotive repair shop.
This is a hands-on leadership role. You will work with customers daily while helping lead the front-of-house team.
Key Responsibilities
- Advise customers on vehicle service and repairs with clarity and integrity
- Lead front counter operations in a fast-paced automotive repair shop
- Coach and support service advisors on communication, sales, and process
- Own customer experience from initial call through vehicle pickup
- Partner with the Operations Manager to execute shop systems and standards
- Ensure consistent customer service and sales execution
What You Own
- Store-level customer experience
- Front-of-house sales execution
- Advisor standards, training, and accountability
- Process consistency and follow-through
- Protecting Buckeye's reputation and culture
You are not responsible for technician inspection timing or building pricing matrices. This role is focused on leadership, communication, and execution.
Compensation & Growth
- Total Compensation Range: $75,000-$105,000+ annually
- Structure: 60% salary / 40% performance-based
- Performance tied to gross profit and overall store health
- Designed for long-term growth, not short-term pressure
Qualifications
- Strong customer service and sales skills
- Comfortable coaching peers and leading by example
- High accountability and ownership mindset
- Ability to stay calm and clear under pressure
- Automotive Service Advisor experience desired/not required
