George Wall Ford has a job opening for a Service Advisor. We are looking for a conscientious, people-oriented candidate dedicated to delivering first-class customer service as well as help foster a positive team atmosphere.
Prior Ford and Reynolds & Reynolds experience is preferred for this position as it is pivotal that our technicians and advisors can effectively communicate not only with each other, but with our customers as well.
Compensation/Benefits- Pay structure based on total shop production and individual productivity - estimated compensation is $100k-$120k
- Medical and dental coverage offered and partially funded by George Wall Ford
- 401k with employer matching available
- Paid time off as well as earned vacation time based on tenure
Responsibilities- Greet customers promptly and clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance based on age, mileage, and vehicle history
- Prepare complete and accurate estimates of cost for labor and parts
- Monitor the progress of each vehicle throughout the day, updating customers frequently
- Verify that the final invoice reconciles with work performed on the repair order
- Explain all completed work and charges to customers
Qualifications- Ability to work hard with limited supervision
- Must be able to multi-task in a fast-paced work environment
- Knowledge of automobiles
- Positive attitude
- High volume mentality
