Automotive Service Advisor
Modern Toyota of Asheboro

Modern Toyota of Asheboro is seeking an experienced Service Advisor who is interested in growing into a Lane Manager position in the future. We are looking for a knowledgeable, customer-focused professional who understands the service drive, can deliver an exceptional customer experience, and is ready to develop their leadership skills.

This is an excellent opportunity for an experienced Service Advisor who wants to build a long-term career in automotive service and eventually take the next step into a Lane Manager role.
What We're Looking For

We are specifically looking for an experienced Service Advisor who wants to become a Lane Manager in the future.

The ideal candidate will be someone who:

• Has previous automotive Service Advisor experience
• Understands the importance of customer satisfaction and retention
• Can confidently recommend maintenance and repairs
• Communicates effectively with customers and technicians
• Takes ownership of their performance and responsibilities
• Is interested in developing leadership and management skills
• Wants to take on additional responsibility over time
• Is coachable, willing to learn, and open to following established processes and systems
• Has a strong work ethic and a desire to build a long-term career with Modern

Service Advisor Responsibilities

• Greet customers promptly and professionally and determine their service needs.
• Listen carefully to customers and accurately document vehicle concerns and requested services.
• Conduct thorough vehicle walk-arounds and identify additional maintenance or repair needs.
• Recommend appropriate maintenance and repairs based on manufacturer recommendations and vehicle condition.
• Prepare accurate repair orders and communicate repair recommendations clearly to customers.
• Provide customers with accurate estimates for labor, parts, and services.
• Maintain consistent communication with customers throughout the repair process.
• Explain completed repairs and charges clearly when vehicles are ready for delivery.
• Coordinate with technicians, parts personnel, and management to ensure repairs are completed efficiently.
• Monitor repair order progress and keep customers informed of any changes or delays.
• Maintain strong customer relationships and encourage repeat and referral business.
• Meet individual and department performance goals.
• Follow dealership processes, manufacturer guidelines, and all applicable policies and procedures.
• Assist with maintaining an organized and efficient service drive.
• Work with management on process improvements and department goals.
• Take on increasing responsibility as you develop toward the future Lane Manager position.

Future Lane Manager Opportunity

For the right Service Advisor, Modern Toyota of Asheboro intends to provide a career path toward a Lane Manager position.

As you demonstrate your ability to consistently perform, lead by example, communicate effectively, and help drive the success of the service department, you will have the opportunity to take on additional leadership responsibilities and develop the skills necessary to transition into the Lane Manager role.

This is not simply a Service Advisor position with a title change - we are looking for someone who genuinely wants to grow into leadership and become an important part of the future of our Service Department.
Position Requirements

• Previous automotive Service Advisor experience is required.
• Strong knowledge of automotive maintenance and repair.
• Excellent communication and customer service skills.
• Ability to confidently explain automotive repairs and recommendations to customers.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work effectively with technicians, parts personnel, management, and customers.
• Professional appearance and positive attitude.
• Strong work ethic and ability to hold yourself accountable.
• Valid driver's license with a clean driving record.
• Willingness to learn, listen, and continue developing professionally.
• Desire to grow into a leadership/Lane Manager position is strongly preferred.
• Previous leadership or service-lane management experience is a plus, but not required.

Modern offers a professional work environment and a competitive compensation and benefits package, which includes:

• Healthcare benefits: medical, dental, vision, flexible spending account, voluntary life insurance, disability, accident, and specified disease insurance
• 401(k) eligibility after one year of service
• Employee discounts and pricing
• Paid holidays and Paid Time Off
• Training and career development opportunities
• Opportunities for advancement within Modern Automotive Network

This highly rewarding career opportunity is available to qualified candidates who are interested in establishing a long-term career with a clear path toward leadership.

Make your next career move with Modern. At Modern, no matter how things change, our commitment to our employees and customers stays the same.