Automotive Service Advisor

Jaffarian Automotive Group

$65K — $100K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Exceptional communication skills
  • Team-oriented mindset
  • Self-motivated with a drive to excel
  • Ability to understand and relay technical information
  • Customer-focused approach

Responsibilities

  • Serve as the liaison between customers and technicians
  • Prepare detailed repair orders based on customer needs
  • Provide accurate cost estimates for services
  • Secure client authorization for repairs
  • Ensure clear communication of service recommendations

Benefits

  • Engaged knowledgeable management
  • Air conditioned shop environment
  • Dedicated service BDC to manage customer calls
  • Top performing customer satisfaction index
  • Stable and loyal customer base
  • Comprehensive medical insurance
  • Dental and vision insurance
  • Short and long term disability insurance
  • Life insurance
  • Paid holidays and vacations
  • Paid training opportunities
Full Job Description
Jaffarian Toyota is seeking qualified SALES PROFESSIONALS TO JOIN OUR SERVICE MANAGMENT TRAINING PROGRAM. We are a fast paced, high energy team dedicated to delivering the best customer experience around. We are THE BEST and with some of the best pay plans in the industry WE'RE ALSO LOOKING FOR THE BEST !!! Jaffarian Toyota is New England's oldest Toyota Dealer, same family now for 4 generations strong.

Qualified candidates will possess exceptional communication skills, works well in a team environment and are self-motivated with an appetite to thrive.

First year earning potential 65k - 85k, second year up to 100k for qualified candidates.

Basic Duties
  • Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
  • Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.

What we offer
  • Engaged knowledgeable management
  • Air Conditioned Shop
  • Dedicated service BDC, our phones get answered!
  • Top performing CSI
  • Loyal customer base
  • Medical Insurance
  • Dental Insurance
  • Prescription Insurance
  • Long Term Disability Insurance
  • Short Term Disability Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays
  • Paid Vacations
  • Paid Training

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