Automotive Service Advisor

Gossett Motor Cars

• $80K — $100K *
Memphis, TN 38109In-Person
Manufacturing & Automotive
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Minimum 1 year experience in a service advisory role preferred, but training is available for the right candidate
  • Positive attitude
  • Team player
  • Sales experience is a plus
  • Customer Satisfaction Index (CSI) focused

Responsibilities

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Report vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance based on vehicle age, mileage, and history
  • Prepare accurate cost estimates for labor and parts
  • Establish follow-up times with customers
  • Monitor vehicle progress and update customers frequently
  • Explain completed work and charges to customers

Benefits

  • Unsurpassed professional training
  • Team-oriented environment
  • Advancement opportunities
  • Monthly guarantee during training
  • Paid vacation (max 3 weeks)
  • Access to 13 New Car Brands
  • 401k plan with company match
  • Affordable medical, dental, and vision insurance
  • Life and disability coverage
  • Employee car purchase program
  • Wellness program
  • On-site mobile health clinic
Full Job Description
JOB SUMMARY

We are currently have openings for a Service Advisor to join our team. Our top performers earn six-figures.

Gossett Motor Cars Benefits
  • Unsurpassed professional training
  • Team-oriented environment
  • Advancement opportunities
  • Monthly guarantee while training
  • Paid vacation (max 3 weeks)
  • 13 New Car Brands with more to come
  • 401k (company match)
  • Affordable Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Coverage
  • Employee car purchase program
  • Wellness program
  • On-site mobile health clinic

Responsibilities
  • Greeting customers promptly
  • Obtaining customer and vehicle information
  • Clearly reporting all vehicle symptoms as described by the customer
  • Determining and recommending needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verifying that the final invoice reconciles with the work performed on the repair order
  • Explaining all completed work and charges to customers

Qualifications
  • Minimum 1 year experience in a service advisory role preferred, but we will train the right candidate
  • Positive attitude
  • Team player
  • Sales experience is a plus
  • CSI focused
* Ladders Estimates

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