Qualifications

• Previous experience as an automotive service advisor preferred.
• Experience at a Ford dealership is advantageous but not mandatory.
• Strong communication and customer service skills are essential.
• Excellent organizational skills and ability to multitask.
• Capacity to work effectively in a fast-paced team environment.
• Basic computer skills and familiarity with dealership management systems preferred.
• Must have a valid driver's license and good driving record.

Responsibilities

• Greet customers promptly and professionally as they arrive.
• Listen to customer concerns and accurately document their repair needs.
• Recommend maintenance and repair services based on inspections and manufacturer guidelines.
• Prepare cost estimates and clearly explain repair recommendations.
• Maintain communication with technicians during the repair process.
• Keep customers updated on vehicle status and expected completion times.
• Ensure repairs meet high standards of customer satisfaction.
• Cultivate long-term customer relationships to encourage repeat business.

Benefits

• Performance-based bonus opportunities.
• Medical, dental, and vision insurance provided.
• Paid vacation and holidays included.
• 401(k) plan with company match available.
• Ongoing Ford factory training and opportunities for career advancement.
• Employee discounts offered.
• Supportive team environment focused on customer satisfaction.