Maritz Automotive Solutions is a leading automotive consulting firm specializing in driving dealership success from showrooms to service bays. We are currently seeking a results driven Automotive Digital Retail Implementation Manager to join our dynamic team. Please Note: While this is a remote role, candidates must reside in the Washington, D.C. / Baltimore, MD area What You'll Be Doing: - Serve as the primary point of contact for dealerships of an OEM Digital Retailing system. - Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization. - Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle. - Ensure key dealership personnel meet required turnaround times for critical implementation milestones. - Proactively identify implementation risks and work to mitigate effectively and efficiently. - Build strong partnerships with dealership teams through both in-person and virtual consultations, coaching, and training sessions. - Deliver clear, engaging presentations and product demonstrations using established presentation materials. - Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs. - Build strong, productive relationships with integrated vendor partners to support overall program success. - Document, communicate and escalate issues/concerns as necessary. - Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities. - Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges. - Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals. - Manage travel and program related expenses in accordance with Maritz guidelines. What You'll Bring: - Background in dealership consulting or automotive retail operations. - Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes. - Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions. - Knowledge of dealership desking or F&I processes. - Quick learner with the ability to stay current on rapidly evolving digital solutions. - Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments. - Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners. - Exceptional verbal and written communication abilities. - Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience. - Proficient in Microsoft Office applications. - Strong analytical, problem-solving, and decision-making capabilities. Things To Know - This is a remote role that requires up to 70% travel. - Must be located in the Washington, D.C. / Baltimore, MD area. - The salary range for this position is: $80,000 - $90,000. DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more! View all details at: www.MaritzBenefits.com