Job descriptionThe BDC Supervisor is responsible for monitoring the BDC team and ensuring the team continuously provides exceptional customer service.
Benefits:- Most competitive salary in the industry.
- Medical, dental and vision plan.
- 401(k) savings plan.
- Accident & critical illness insurance.
- Paid vacation.
- Paid training.
- Employee Lease programs and much more.
BDC Supervisor Duties and Responsibilities:- Ability to direct a team of employees across multiple franchises and adhere to all brand and management standards.
- Manage the workflows, and coordinate staff schedules to meet business needs.
- Hire and maintain all BDC staff and conduct ongoing training.
- Supervise and regularly review the performance of the BDC team. Including inbound phone connectivity rate, appointments set rate, and satisfaction of calls will be measured.
- Performs analysis on BDC activity to identify trends and enhancement opportunities.
- Frequent coaching to improve BDC staff performance and ensure the team provides exceptional customer service in a fast paced work environment.
- Resolve BDC customer service concerns or collaborates to resolve with the management team.
Qualifications:- Bilingual in English and Spanish is a MUST.
- Excellent communication, listening and organizational skills.
- Possess a courteous, friendly, and outgoing demeanor.
- Ability to speak and communicate clearly.
- Basic computer skills.
- Valid driver's license and able to submit to a driving record check.
- Ability to work in a technology-oriented environment
Job Type: Full-time
Pay: Starting at $100,000 based on experience.
Work Location: In person
Begin your career in automotive sales today!
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
