Job DescriptionKey responsibilities for an Automation Support Engineer:
- Troubleshoot & Support
- Diagnose and repair PLC programs and electrical systems-both remotely and in the field
- Provide expert guidance to field techs and third-party contractors
- Field & Program Optimization
- Recommend and implement electrical design improvements
- Update and properly archive control programs for future use
- Customer & Case Management
- Respond to service requests within 2 hours
- Manage support cases from issue logging to resolution-communicating clearly throughout
- Parts, Warranty & Quality Support
- Coordinate work orders, warranty claims, and part replacements
- Verify dealer work and initiate internal quality cases to ensure long-term fixes
- Collaboration & Communication
- Work cross-functionally with engineering, operations, sales, and service teams
- Ensure safety standards and strong internal customer service are always maintained
CompensationThe starting pay range for this position is $100,000 - $120,000. Final compensation will depend on various factors including: skills, experience, and location.
LocationCandidates must be based in the United States, with a preference for those who can work out of one of our Superior facilities. Please note that this position is not eligible for visa sponsorship.
Employee Benefits- Weekly paycheck
- Medical insurance - company covers 75% of premiums
- Dental and Vision Insurance
- Paid vacation
- Company paid life insurance
- 401K retirement account with 5% company match
Qualifications- A degree in Electrical Engineering (or related field) - or 5+ years of proven, hands-on experience in automation and controls
- Strong proficiency in PLC programming (Allen Bradley), drive systems (like ABB), and interpreting complex schematics
- Solid grasp of electrical, mechanical, and hydraulic systems, including key concepts like power, torque, and flow
- Experience diagnosing machine issues, optimizing performance, and integrating multi-system solutions
- Excellent communicator and problem-solver who thrives in a fast-paced, team-driven environment
- Willing and able to travel up to 10 weeks per year (80% internal / 20% external), supporting field teams when it matters most
Traits of Our Successful Employees- Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
- Attention to detail and safety
- Exhibit good communication skills when working with co-workers
- Willingness to help where necessary
