CI Azumano is seeking an Automation Developer to support our growing team. This is a remote position.
Position Summary: The Automation Developer is responsible for designing, developing, and maintaining travel software and workflows that transform manual processes into efficient, automated systems.
Essential Duties and Responsibilities: - Be aware of and comply with all corporate policies.
- Provide backup assistance for other staff within the department.
- Maintain exceptional project/time management, prioritization, and organizational skills to ensure customer satisfaction.
- Maintain effective working relationships with all departments and vendors to ensure customer projects and program implementations are completed in a timely and professional manner.
- Maintain working knowledge of travel technology products, including product upgrades and new products; determine impact and communicate updates to internal and external parties, as applicable.
- Maintain accurate, high-quality, and timely documentation for all travel technology-related processes and procedures.
- Participate in weekly team meetings to provide support to the team as required.
- Coordinate with other CI Azumano departments and third-party vendors on new tools and processes that reduce repetitive tasks and increase efficiency while maintaining customer satisfaction and company profitability.
- Prepare and deliver regular progress reports to leadership, including current workload, project status updates, current or potential barriers to success, and recommended solutions.
- Provide regular feedback to leadership regarding customer relationships, escalating any unresolved client issues as necessary to ensure timely resolution.
- Assume additional responsibilities as directed by management.
Support Desk Responsibilities:- Receive internal and external client inquiries primarily via email or Zendesk regarding product functionality or issues; research with the client to fully diagnose the issue, develop creative solutions, and respond within established timelines.
- When appropriate, provide consultative guidance to internal and external customers toward resolution of their service issues.
- Collaborate with internal and external subject matter experts as necessary to resolve customer issues.
- Logically diagnose and resolve intermediate to advanced issues or determine the resources required for resolution.
Technical Responsibilities:- Consult with internal customers to understand specific needs, develop technical requirements, and recommend best practices and alternative solutions as needed.
- Analyze business processes to identify automation opportunities and design custom end-to-end technical workflows.
- Connect processes across enterprise applications, databases, and APIs where appropriate.
- Perform system maintenance duties and ensure applications remain current with vendor releases, patches, and other requirements.
- Ensure all application changes and upgrades follow a standard process, while keeping exceptions to a minimum. When necessary, coordinate with other departments to confirm needs are met.
- Document automation design for governance and audit purposes.
- Work directly with third-party vendors to manage projects when necessary.
Required Skills & Qualifications:- Two or more years of experience in the travel industry.
- Expertise in at least one Global Distribution System (GDS).
- Proficiency in programming languages such as Python, JavaScript, or C#.
- Solid understanding of JSON, XML, web services, and SQL databases.
- Strong attention to detail.
- Strong analytical mindset.
- Ability to work under pressure, manage ambiguity, and handle multiple priorities.
Work Environment:- This position operates in a professional office or remote work environment and routinely uses standard office equipment, including a computer, phone, and online collaboration tools.
- The role requires prolonged periods of sitting and working at a computer, with frequent use of a keyboard, mouse, and multiple software applications.
- The work environment is generally quiet to moderate, with regular interaction with internal teams, external customers, and third-party vendors through email, phone, virtual meetings, and support platforms.
