Mission Federal Credit Union

Autoland - Director, Business Operations & Analytics

Mission Federal Credit Union$130K — $160K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Economics, Finance, Analytics, or related field, or equivalent experience.
  • 7+ years of experience in business operations, strategy, or commercial analytics.
  • Strong analytical capabilities with proficiency in financial modeling and forecasting.
  • Demonstrated success in using data-driven insights for business improvement.
  • Experience in leading cross-functional initiatives and influencing decisions without direct authority.
  • Hands-on experience with dashboard and reporting tools like Power BI.
  • Strong communication skills, particularly with senior leadership.

Responsibilities

  • Analyze performance across various sales and partnership channels.
  • Identify trends, risks, and opportunities in business performance reporting.
  • Develop executive dashboards and business intelligence tools for decision-making.
  • Build forecasts and planning tools to align with strategic initiatives.
  • Measure effectiveness of initiatives against expected outcomes.
  • Collaborate cross-functionally to evaluate partnerships and growth opportunities.
  • Lead strategic initiatives from analysis through implementation.

Benefits

  • Hybrid work environment based in the Los Angeles area.
  • Annual bonus program.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan with employer matching.
  • Opportunity to work closely with executive leadership.
  • Career growth within a dynamic organization.
  • Occasional travel required.
Full Job Description
Location: Hybrid (Los Angeles Area)
Reports To: President & CEO
Compensation: $130,000-$160,000 annually, depending on experience, qualifications, and location, plus annual bonus opportunity

What You'll Do

Business Performance & Analytics
  • Analyze performance across consumer sales, dealer partnerships, credit union partnerships, ancillary products, and operational functions.
  • Identify trends, risks, opportunities, and key business drivers that may not be visible through existing reporting.
  • Develop executive dashboards, KPIs, reporting frameworks, and business intelligence tools that improve organizational visibility and decision-making.
  • Build forecasts, financial models, scenario analyses, and planning tools to support budgeting and strategic initiatives.
  • Measure and evaluate the effectiveness of business initiatives against expected outcomes.
  • Deliver clear, actionable insights that support leadership decision-making.

Commercial Strategy & Partner Performance
  • Analyze product performance, pricing strategies, margins, attach rates, customer value, and vendor economics.
  • Develop business cases and performance models that support commercial and strategic decisions.
  • Create partner-facing reporting and insights that help dealer and credit union partners improve performance.
  • Collaborate with Sales, Finance, Legal, and other stakeholders to assess partnerships, vendor relationships, and growth opportunities.
  • Provide objective recommendations that balance revenue growth, profitability, and long-term value creation.

Operational Improvement
  • Identify opportunities to improve efficiency, scalability, profitability, and operational effectiveness.
  • Partner with business leaders to implement process improvements and measure business impact.
  • Establish repeatable processes that strengthen forecasting, reporting, planning, and performance management.
  • Improve visibility into the operational drivers that influence business outcomes.

Cross-Functional Leadership
  • Lead strategic cross-functional initiatives from analysis through implementation.
  • Define objectives, milestones, ownership, and success metrics to support effective execution.
  • Facilitate alignment across teams and help drive accountability for results.
  • Present findings, recommendations, and strategic insights to the CEO and leadership team.

What We're Looking For
  • Bachelor's degree in Business, Economics, Finance, Analytics, or a related field, or equivalent professional experience.
  • 7+ years of experience in business operations, strategy & operations, commercial analytics, management consulting, finance, pricing, or a related discipline.
  • Demonstrated success using analytics and data-driven insights to improve revenue, profitability, operational performance, or business outcomes.
  • Strong analytical, financial modeling, forecasting, and scenario-planning capabilities.
  • Experience developing recommendations related to pricing, products, partnerships, vendors, or other commercial decisions.
  • Ability to translate complex analysis into clear business recommendations and actionable plans.
  • Experience leading cross-functional initiatives from concept through implementation.
  • Proven ability to influence decisions and drive outcomes without direct authority.
  • Hands-on experience building dashboards, reporting tools, and business intelligence solutions using Power BI or a similar platform.
  • Experience working with CRM, transactional, operational, and financial data from multiple sources.
  • Excellent written, verbal, and presentation skills, including experience communicating with senior leadership.
  • Strong intellectual curiosity, sound business judgment, and a willingness to challenge assumptions with data.

Preferred Qualifications
  • Experience with Salesforce and Power BI.
  • Working knowledge of SQL or other data-querying tools.
  • Experience within automotive, financial services, insurance products, marketplaces, consumer services, or other transaction-based businesses.
  • Experience evaluating partner economics and developing performance reporting for external partners.
  • Experience supporting digital transformation initiatives, digital product growth, or new revenue channel development.
  • Previous experience in a startup, growth-stage company, or similarly fast-paced environment requiring both strategic thinking and hands-on execution.

Who Will Thrive in This Role

You may be an excellent fit if you are:
  • Naturally curious and highly analytical.
  • Comfortable operating in environments with ambiguity and imperfect information.
  • Able to balance strategic thinking with pragmatic execution.
  • Skilled at influencing stakeholders through facts, data, and clear communication.
  • Motivated by solving business problems and driving measurable business results.
  • Effective at building relationships across functions and organizational levels.
  • Passionate about continuous improvement and operational excellence.

Benefits
  • Hybrid work environment based in the Los Angeles area
  • Annual bonus program
  • Comprehensive medical, dental, and vision insurance
  • 401(k) plan with employer matching
  • Opportunity to work closely with executive leadership
  • Career growth within a dynamic and evolving organization
  • Occasional travel required


About Mission Federal Credit Union

Mission Federal Credit Union is a credit union that provides financial services to its members. The company offers a range of financial products and services, including checking and savings accounts, loans, credit cards, and insurance. Mission Federal Credit Union was founded in 1961 and is headquartered in San Diego, CA. The company has over 30 branches throughout San Diego County and serves over 250,000 members.
Learn more about Mission Federal Credit Union
Size
1,000 employees
Industry

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