Role SummaryFanatics Collectibles is looking for an Associate Manager to lead our full end-to-end QC processes including quality control of unsigned and signed inventory, as well as shipping, receiving, and other critical functions. This role serves as a leader within our department and is responsible for ensuring that autographs that make it into our product are of the highest caliber, inventoried & documented properly, and delivered on-time for production. The ideal candidate is a self-starter with strong analytical skills, experience leading teams and developing employees, manufacturing and/or product management background preferred. Candidates with a passion for sports, culture, & entertainment will find themselves a strong cultural fit.
Responsibilities:- Manages the end-to-end quality control process for unsigned and signed stickers and cards.
- Effectively communicates with Athlete Partnerships and Brand teams to resolve issues/discrepancies related to sticker autographs. Liaises between Athlete Partnerships, Brand, and Manufacturing to ensure a smooth end-to-end product lifecycle.
- Supervises QC Supervisors and Leads as well as management of temp labor, to include timesheets, absences, improvement tracker, and productivity to always ensure temp labor stays on task.
- Manages all data integrity related to color components and parallel updates, player payments, and program assessments.
- Manages and tracks quality control KPI's, to include unsigned cards/stickers received, signed cards/stickers received, defect rates, throughput/hour, and other critical KPI's.
- Responsible for managing QC Team Lead and Data Entry Lead, ensuring on-card inventory is organized/accurate, data entry is accurate and complete, and 100% on-time delivery of pack outs to vendors.
- Manages QC Backlog, ensuring backlog at end of week is
- Supervises quality control training to newly onboarded associates and re-trainings for existing associates monthly.
The Ideal Candidate: - Bachelor's degree in business, Analytics, Finance, or a relatable field, required.
- 6-8 years working experience, 3-5+ years of supervisory or leadership experience in manufacturing or production environments, preferred.
- Strong critical thinking, problem-solving skills, and leadership skills.
- Proficient experience with Microsoft Office Suite (Outlook, Excel, Powerpoint), required.
- Proficiency with AirTable, preferred.
- Ability to sit and focus on a computer screen for extended periods of time, required.
- Ability to stand for extended periods of time and lift 40+ pounds, required.
- Prior experience with data management systems, a plus.
- Prior experience with Power BI and other data visualization tools, a plus.
- Excellent verbal and written communication skills, required.
