AV Operations Manager | The Mallory, NYC

About The Mallory:

The Mallory is Convene Hospitality Group's premier new event destination located within the historic Terminal Warehouse in West Chelsea, New York. Reimagined from a landmark 19th-century freight hub into a dynamic 50,000-square-foot venue, The Mallory blends original industrial architecture with modern design and technology to host everything from galas and fashion shows to weddings and private celebrations for up to 550 guests. We are building a hospitality-oriented team dedicated to delivering thoughtful, high-touch experiences for every client and guest who step through our doors. Learn more about our space at: https://www.themallorynyc.com.

As we continue building our opening team, we are seeking an AV Operations Manager to join our Operations Team. The AV Operations Manager plays a key role in delivering seamless, high-quality meeting and event experiences by overseeing the full audio-visual and technology environment, including networking, desktop support, audio/video conferencing, webcasting, lighting, and HSIA services. This role leads and supports AV personnel, coordinating onsite execution, guiding task delegation, and ensuring flawless delivery across all events and programming. Working closely with clients, sales, and event teams, the AV Operations Manager helps create exceptional guest experiences and partners with the AV production team to translate pre-production plans into smooth, successful onsite execution.

This is a full time, salaried position that reports directly to the General Manager of the property.

What You'll Do:

Production Responsibilities

• Manage the onsite efficiency and effectiveness of the venue's AV Operation and resources including but not limited to event logistics, staffing, and equipment. (in-house and rentals)
• Provide ad-hoc troubleshooting and assistance to clients of all experience and competency levels.
• Manage and maintain a regular cadence of proactive testing and troubleshooting AV equipment and scenarios, including but not limited to audio, video, lighting, computer networking systems, and hardware.
• Coordinate with clients, Ops Managers, Event Producers/Production Managers, and the AV Production Manager, ensuring their technological needs are met and in place for arrival.
• Attend PEOs, Pre-Cons, and pre-production meetings as needed.
• Provide to the sales and production team a thorough understanding of the client experience with Convene prior to the start of their meeting/event.

Event Execution

• Provide anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
• Direct and delegate day-to-day floor operations of AV personnel, including but not limited to set and strike, time-keeping, loading equipment in and out, etc.
• Contribute to financial reporting of client programs, tracking labor hours/dollar amounts, and other departmental expenses.

Operations & Administration

• Oversee event production planning with AV Production, Event Production, and Operations teams to ensure alignment across schedules, budgets, and service delivery.
• Lead, coach, and develop AV Operations staff through training, mentorship, and performance feedback.
• Foster a collaborative, high-engagement team culture that supports innovation, accountability, and employee development.
• Partner with Technology and cross-functional teams on projects that improve operational efficiency and execution.
• Participate in performance reviews and provide ongoing employee feedback and development input.
• Lead recruitment for AV Operations roles, including sourcing, interviewing, and hiring using structured selection methods.
• Stay current on industry trends through benchmarking, trade publications, competitive research, and conferences.
• Maintain and update departmental SOPs on a quarterly basis.
• Manage vendor invoice approval and submission to Accounts Payable.
• Support annual budgeting and forecasting processes.
• Produce weekly and monthly operational status reports.
• Uphold organizational cultural and service standards across all AV Operations activities.
• Take initiative to solve problems, improve processes, and perform additional duties as needed.

What We Look For:

• 5+ years' experience in managing AV and IT equipment and computer software systems
• People management experience
• Customer service or hospitality experience preferred.
• Demonstrate extensive knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Possess an understanding of Crestron control, and hardware endpoints.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers.
• Proficient in Microsoft Office and Apple iWorks suite of business applications.
• Ability to lead and manage other team members while working effectively with both internal and external clients.
• Experience with CRM applications.
• Flexible, long, and weekend hours sometimes required.
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to climb and work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications:

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls
• Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.

IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate, other collaboration tools and equipmentHybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting. Control: Familiarity with Crestron control systems and associated hardware

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Annual Salary

Salary Min: $85,000 Salary Max: $95,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We're Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here's what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.