Join Audi Beaverton's team as a Service Manager! Pay Range: $165,000 - $185,000 As the on-site leader, you'll carry out the Sunset Imports mission and vision day to day-ensuring exceptional service quality, operational precision, and an unwavering commitment to customer satisfaction.
If you are operationally sharp, people-first, and relentless about results and customer satisfaction, this is your role.
What We Offer:- A unique opportunity to lead a standalone Audi Service facility within a respected, family-owned automotive group.
- A collaborative environment with full access to Sunset's operational and leadership support.
- Competitive compensation and comprehensive benefits (see below).
- Career growth opportunities across Audi Beaverton, Porsche Beaverton, and the Sunset Imports network.
- The opportunity to elevate the service experience for Audi owners across East Portland, Vancouver, Camas, and the surrounding areas.
What You Will Do:- Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability
- Own the service workflow from check-in to delivery using smart dispatch, accurate promises, and clean communication
- Drive shop productivity, efficiency, and quality while protecting the customer experience and the brand
- Partner closely with Parts to improve first-time fill, reduce special-order aging, and protect cycle time
- Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI
- Audit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentation
- Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership
- Hire, onboard, and develop talent with structured training, career paths, and performance reviews
- Own financial performance, including gross, ELR, expense control, and warranty recovery
- Collaborate with Parts and Accounting for seamless operations and a consistent client journey
Key Metrics You Will Own:- CSI/NPS and response rate
- Hours per RO and effective labor rate
- Technician efficiency and proficiency
- Same-day and next-day appointments fulfilled
- RO cycle time and on-time promise accuracy
- Comeback rate and quality audit results
- Warranty compliance and recovery
- Safety performance and audit readiness
Qualifications:- 5+ years in dealership service leadership with measurable results, luxury or premium import preferred
- Proven team builder with clear standards and consistent follow-through
- Expert in DMS (we use CDK), scheduling, dispatch, and service analytics, with strong Excel skills
- Customer-centric communicator who handles escalations with poise and finality
- Organized, decisive, and calm under pressure
- Valid driver license with acceptable record
Benefits:- Competitive results-based pay plan.
- Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
- Company-paid life insurance.
- Paid Time Off (PTO) after 90 days of employment.
- Paid holidays.
- 401(k) with company contribution.
- Career growth opportunities across Porsche Beaverton, Audi Beaverton, and the Sunset Imports family.
- Manufacturer-supported training and Audi brand immersion experiences.
- Employee discounts on vehicle purchases and services.
All roles at Sunset Porsche Audi are on-site and in-person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically planned for approximately 40 hours per week, and exempt roles for approximately 45 to 50 plus hours per week.
If you are ready to lead a flagship service operation and elevate a high-performing team, apply today and help set the standard at
Audi Beaverton 13745 SW Tualatin Valley Hwy., Beaverton, OR 97005 
