Attorney Network Manager

MetLife Services and Solutions, LLC • $88K — $105K *
Cleveland, OH 44130In-Person
Legal & Accounting
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in the legal field/industry
  • 5+ years of experience leading and managing teams
  • Bachelor's degree from an accredited university
  • Demonstrated ability to develop team members and manage performance
  • Cross-functional collaboration skills

Responsibilities

  • Oversee daily operations and maximize performance of the Panel Management team
  • Ensure proper staffing and manage scheduling, PTO, and attendance
  • Lead, coach, and develop a team of 10-12 individuals
  • Monitor team performance to meet productivity and quality metrics
  • Manage attorney relationships and ensure timely support for members' issues
  • Identify key metrics and collect data to improve panel management
  • Collaborate with Claims Management to address billing issues

Benefits

  • Hybrid work environment with flexibility for remote work
  • Opportunity to lead a diverse team and foster a positive workplace culture
  • Engagement in strategic planning and business development activities
  • Minimal travel requirements (5% or less)
  • Access to advanced technology to support operational efficiency
Full Job Description
MetLife Legal Plans is currently hiring an Attorney Network Manager for our growing Panel Management Department.

This individual will work a hybrid schedule out of our Cleveland, OH office, with roughly two days per week in our office and three days a week remote.

This individual will report directly into our Assistant Vice President of Attorney Network & Claims Management.

A day in the life of a Manager of Attorney Network at MetLife Legal Plans:

The Manager of Network Attorney is responsible for delivering on our mission of developing, managing, and supporting our attorney panel to provide high-quality legal services to our members. You will lead a team of Panel Representatives and collaborate with the Claims Management team to provide our members and attorneys with a positive end-to-end experience of working with MLP. The Manager of Attorney Network will be responsible for managing and delivering on MLP's growth and departmental service level goals. This position is also responsible for meeting the performance targets of the Panel Management team and is a key leader in developing new and innovative ways to improve the attorney experience and meet all operational goals.

Responsibilities

  • Oversee daily operations of the Panel Management team operations and maximize performance
  • Ensure proper staffing needs are met for all positions, including the management of scheduling, PTO, and attendance
  • Ensure effective performance management within the Panel Management Team
  • Manage team performance and ensure team members are meeting productivity and quality metrics, service level agreements and MLP expectations and manage any issues.
  • Lead, coach, and develop a team of 10-12 individuals, fostering a culture of accountability, ownership, empowerment, and continuous learning
  • Conduct regular 1:1 meetings, performance reviews, and development planning to support individual and team growth
  • Ensure that the Company's Code of Excellence standards are practiced and maintained
  • Work with team to manage attorneys to meet our service expectations and requirements, monitor network to ensure compliance and address any issues with attorneys
  • Provide attorneys with the support they need to service our members and address all coverage, fee, billing and other questions and issues with attorneys in a timely manner to maximize attorney NPS
  • Oversee management of complaints, inquiries, and other client issues to ensure they are resolved appropriately and in a timely and efficient manner
  • Manage the review of coverage issues and appeals and ensure proper handling
  • Work with the Claims Management Team to understand and evaluate any billing issues and ensure they are addressed with attorneys
  • Work with Attorney Recruiting to identify panel access and sufficiency needs
  • Identify key metrics and collect data to make effective decisions related to panel attorneys and the Panel Management team
  • Make recommendations regarding how to best use technology to optimize employee, attorney, and client experiences
  • Support implementation of new technology and ensure it meets business needs
  • Maintain a working relationship with CWA 4340 and collaborate with MLP Leadership and outside counsel on contractual matters
  • Support business development activities and initiatives to achieve MLP growth goals
  • Other duties as required or assigned


Minimum Qualifications for consideration:

  • Demonstrated ability of leading a team, managing performance, and effectively developing team members to achieve goals
  • Bachelor's degree from an accredited university
  • 5+ years of experience leading and managing team
  • 5+ years of experience in the legal field / legal industry
  • Cross-functional collaboration skills
  • Success as a leader who can create and maintain a culture of empowerment, development, ownership, and accountability.


What Will Make You Stand Out:

  • Preferred 2 years+ of Provider Relationship Management experience.
  • Property & Casualty licensing preferred
  • J.D. from an accredited law school
  • 5+ years' experience as a practicing attorney


Characteristics / Attributes of our Manager of Network Attorney:

  • Effective communication, collaboration, and influence skills; able to drive focus.
  • High level of confidentiality to handle sensitive/confidential situations and documentation
  • Ability to communicate effectively with attorneys and customers about sensitive legal matters.
  • Strong understanding of legal, coverage and fee issues
  • Ability to express empathy and resolve stressful situations in a calm and positive manner.

  • Ability to evaluate processes and systems to create opportunities for change and support the company's strategic plan.
  • Proficiency with internal systems and databases, including Cisco, Finesse, i5 and the i5 apps, and Microsoft Office products including Teams, Excel, and Power Point
  • Strong work ethic with the ability to self-start, prioritize, and multi-task a high-volume workload.
  • Ability to analyze and solve problems, perform complex tasks, and prioritize independently.
  • Excellent customer service skills
  • Display a positive, motivating attitude and flexibility.


Travel:

  • This role requires minimal travel. 5% or less expected.


Note: This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitude and ability to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

About MetLife Services and Solutions, LLC

MetLife Services and Solutions, LLC Careers

Joining MetLife Services and Solutions, LLC presents an unparalleled opportunity to advance one's career with a leader in global insurance services. This company stands out as a beacon of innovation, leadership, and professional growth.

Explore Job Opportunities

MetLife Services and Solutions, LLC offers a variety of job opportunities that cater to diverse skill sets and career aspirations. From entry-level positions to senior leadership roles, the company is committed to fostering a culture of growth and learning.

Internship Programs

Internships at MetLife Services and Solutions, LLC are designed to provide hands-on experience in a dynamic environment. Interns gain valuable industry knowledge while contributing to meaningful projects, enhancing both their resumes and professional networks.

Benefits and Culture

The benefits at MetLife Services and Solutions, LLC go beyond the standard employment package. Employees enjoy comprehensive health benefits, diversity training, and programs aimed at personal and professional development. The company culture promotes inclusivity and values each team member's contribution towards collective goals.

Professional Growth and Development

MetLife Services and Solutions, LLC is dedicated to the continuous professional growth of its employees. Through leadership training, skills development workshops, and career advancement opportunities, employees are equipped to meet their professional goals.

Innovation and Leadership

At the intersection of technology and insurance, MetLife Services and Solutions, LLC leads with innovative solutions that redefine industry standards. The leadership is committed to maintaining a climate where novel ideas and strategic thinking are at the forefront of business operations.

Hiring Process

The hiring process at MetLife Services and Solutions, LLC is designed to identify and attract talent aligned with the company’s core values and business objectives. Candidates undergo a thorough interview process ensuring that both the company and the potential employees are set for mutual success.

Networking and Career Advancement

MetLife Services and Solutions, LLC encourages networking within the industry, providing employees with opportunities to connect with leaders and peers alike. Such interactions are pivotal for career advancement and professional development within the company.

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Explore the positions available that match your skills and interests. MetLife Services and Solutions, LLC is looking for passionate, curious, and solution-driven team players.

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