Atlassian Jira Administrator

Category: Service Desk / End User Services

Main location: United States, Massachusetts, Boston

Position ID:J0826-1998

Employment Type: Full Time

Position Description:

CGI is seeking an experienced Atlassian Jira Administrator to manage, configure, and optimize our clients Jira environment supporting software development, project management, and business workflows. The ideal candidate will have hands on expertise administering Jira (Cloud and/or Data Center), Jira Service Management, and related Atlassian tools, ensuring platform stability, scalability, and alignment with organizational processes.

This position can be located near any CGI office in the U.S.

Your future duties and responsibilities:

. Administer, configure, and maintain Jira Software, Jira Service Management, and Confluence instances
. Design and manage workflows, screens, permission schemes, notification schemes, and custom fields
. Create and maintain Jira projects, boards (Scrum/Kanban), and dashboards for cross functional teams
. Manage user access, groups, roles, and permissions in line with security and compliance policies
. Install, configure, and maintain Jira plugins/add ons (e.g., Tempo, ScriptRunner, Zephyr, Structure)
. Perform system upgrades, migrations (Server to Cloud/Data Center), and integrations with third party tools (e.g., ServiceNow, GitHub, GitLab, Bitbucket, Slack, Teams)
. Monitor system performance, troubleshoot issues, and manage backups/disaster recovery
. Develop and maintain automation rules (Jira Automation, ScriptRunner) to streamline processes
. Support Agile ceremonies by ensuring Jira boards/reports (burndown, velocity, sprint reports) are accurate
. Create and maintain documentation, SOPs, and training materials for end users
. Partner with project managers, business analysts, and delivery teams to translate business requirements into Jira configurations
. Ensure compliance with data governance, audit, and security standards
. Provide Tier 2/3 support and act as SME for Jira related queries

Required qualifications to be successful in this role:

. 3+ years of hands-on experience administering Atlassian Jira (Software, Service Management)
. Strong understanding of Jira workflows, schemes, JQL (Jira Query Language), and permission structures
. Experience with Jira Cloud and/or Data Center administration
. Familiarity with Confluence administration and integration with Jira
. Experience with Agile/Scrum and Kanban methodologies
. Working knowledge of automation tools (Jira Automation, ScriptRunner) and REST APIs
. Strong problem solving, communication, and stakeholder management skills Preferred Qualifications:
. Atlassian Certified Jira Administrator (ACP JA) certification
. Experience with Jira Cloud migration projects
. Familiarity with ITSM processes and Jira Service Management configuration
. Experience integrating Jira with CI/CD tools (Jenkins, GitHub Actions, Azure DevOps)
. Scripting knowledge (Groovy, Python, or Bash) for automation
. Experience in a healthcare, financial services, or regulated industry environment
Soft Skills
. Strong analytical and troubleshooting abilities
. Excellent verbal and written communication
. Ability to work independently and manage multiple priorities
. Collaborative mindset with cross functional teams

. Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience)

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $69,200.00 $153,300.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs

#LI-MP2

Skills:

• Azure
• Containerization
• DevOps Engineering
• DevOps Engineering
• Infrastructure as a Code
• Jira
• Kubernetes
• OpenShift
• RESTful (Rest-APIs)