Job Description

Position Summary:

As a Penske Systems Administrator - Atlassian, you will be working with the IT organization, agile practice, and governance teams to support the SDLC and other processes with the Atlassian tools. You will research, create, configure, test, administrate and maintain JIRA, Confluence, various integrations, and plugins both in the Cloud and On Premise. Your primary objective will be the technical oversight and administration for the suite of Atlassian products used across IT. You'll work directly with various teams across the org to support, maintain, and build solutions to support the strategy and growth of the IT Org.

Penske Responsibilities:
• Create, manage, and support all administrative functions associated with the Atlassian product suite including Jira Software and Confluence.
• Manage user accounts, groups, and permissions schemes to projects.
• Confluence environment, space administration - Space creation and settings permissions for security
• Integrate various services internal and external to the enterprise.
• Create and provide support for JIRA projects, queries, and reports.
• Create and maintain custom workflows, screens, fields, and templates, and provide ongoing support and configuration maintenance.
• Work with the server and database team to assure solid administration of the servers and Oracle environments supporting the Atlassian tools.
• Research, evaluate, install, configure, test, and manage add-ons, plug-ins, and extensions.
• Manage and update software and licenses.
• Research and implement Atlassian best practices.
• Contribute in discussions regarding security, privacy, and governance within our Atlassian suite.
• Act as the SME for JIRA-related projects and assess/implement new capabilities as needed throughout the organization.
• Troubleshoot and fix errors common to Jira applications.
• Provide day-to-day operational support activities as well as strategic planning initiatives involving JIRA.
• Ability to write custom JQL (Jira Query Language)
• Other projects/tasks as assigned.

Qualifications

Penske Qualifications:
• Associate's Degree in Information Technology, Computer Engineering or related field. If no degree, then 1 year of specific (function) administration experience required.
• Minimum 1 year of system engineering and IT support required.
• Hands-on experience with Atlassian product suite.
• Strong troubleshooting skills
• Experience as a Jira Administrator with experience managing complex projects, workflows, custom configurations, screen schemes, permission schemes, notification schemes and automations.
• Knowledge of system security concerns and vulnerabilities.
• Strong understanding of SDLC and agile methodologies.
• Experience with JQL, REST, Groovy.
• Experience implementing Atlassian Plugins.
• Manage all JIRA enhancements and releases following a formal change management process.
• Ability to comfortably discuss technical concepts with engineers on your team, or with vendors.
• Collaborating with other support staff, application owners, and users to build solutions and prioritize efforts.
• Atlassian Certified Administrator preferred.
• Familiarity with operating systems.
• Basic level of understanding of networks, security and databases.
• Basic understanding of Linux.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:
• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.