POSITION OVERVIEW This role will have responsibility for the support of Global Atlantic processing and TPA Oversight of Post Issue life insurance policies and processes across multiple third-party administrators and legacy insurance platforms. The role will report to the AVP, Post Issue Operations and be a key partner in delivering exceptional customer experience. Successful candidates will be able to collaborate and interact with employees at all levels of the organization and as such, must demonstrate exceptional interpersonal skills and strong written and verbal communication skills. This role includes the potential to have several direct reports.
RESPONSIBILITIES:- Supports the establishment of policies, procedures and strategies related to the efficient administration of inforce and claims processing within our life insurance business.
- Ensures timely and accurate processing of Post Issue transactions.
- Drives continual improvement of the Customer Experience leveraging effective Quality and Audit controls.
- Analyzes problems impacting business processes and develops both systematic and procedural recommendations to solve
- Optimizes Global Atlantic's return, balancing strategic with operational procedures, risks, and expenses.
- Collaborates with GA and TPA partners responsible for day-to-day work and escalations related to inforce and claims processing.
- Reviews and approves large dollar disbursements
- Reviews and decisions client referrals related to post issue and claims processing
- Serves as life insurance subject matter expert with firm understanding of products, regulatory guidelines and tax rules
- Monitors service standards to adjust workflows and resources to meet performance standards.
- Analyzes service workflows and automated technologies to recommend process/system improvements that maximize operating efficiencies
- Assists in the handling of exceptions, escalations, and complaint cases while weighing company philosophy, compliance, business risks, tax, regulatory ramifications and administrative costs.
- Supports special projects and system enhancements.
- Coaches develops and provides day-to-day direction for any assigned direct reports.
- Managing relationships with TPA, Vendor-Provider Management, external FP's, Operation teams, Audit, Risk, Legal and Compliance, IT
QUALIFICATIONS:- Bachelor's degree or equivalent work experience preferred
- 5 to 7 years of financial services or TPA vendor management experience preferred. Inforce and claims subject matter expertise within the life insurance industry strongly preferred.
- 2 to 3 years of demonstrated leadership experience in a related field.
- Demonstrated knowledge of operations and process improvement along with strong business acumen and the ability to translate business plans into actionable solutions.
- Effective verbal and written communication
- Ability to make decisions, use independent judgment, establish priorities, and work effectively on multiple initiatives simultaneously in a fast-paced environment.
- Proficient with Microsoft office products (MS Word, Excel, PowerPoint)
#LI-ONSITE
This is the expected annual base salary range for this position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Base Salary Range - $100,000 to $125,000
