CDW Corporation

Associate Technical Onboarding Manager

CDW Corporation$72K — $100K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience in technical Customer Support, Implementation, or Onboarding roles
  • Proficiency in project management
  • Familiarity with public cloud technologies, ideally AWS
  • Strong verbal and written communication skills
  • Experience reviewing contracts and understanding service level agreements
  • Ability to manage multiple onboarding processes simultaneously
  • Adaptability to a fast-paced, evolving work environment
  • AWS Cloud Practitioner certification (to be obtained after 1 year)

Responsibilities

  • Manage technical onboarding for new customers, serving as their main contact
  • Lead onboarding meetings and project manage the process through completion
  • Collaborate with various teams to enhance customer onboarding experience
  • Review customer contracts to ensure alignment with service deliverables
  • Collect technical requirements from customers regarding AWS settings
  • Educate customers about Mission Cloud services and current technical best practices

Benefits

  • Fully remote position
  • Opportunities for professional development and AWS certification
  • Supportive team environment that fosters collaboration
  • Exposure to cutting-edge cloud technologies and practices
  • Potential for uncapped commission based on performance
Full Job Description
As a Associate Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion.
This position is 100% remote.
Responsibilities
  • Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
  • Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
  • Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
  • Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
  • Gather technical requirements from customers, including new and existing AWS account details and configurations
  • Educate customers on current technologies, Mission Cloud services, and industry best practices
Requirements
  • Experience working in a technical Customer Support, Implementation, or Onboarding role
  • Ability to work in a project management role
  • Ability to work with public cloud, preferably with AWS
  • Ability to communicate regularly with customers over phone or video conference and email
  • Ability to work with contracts and understand service level agreements
  • Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
  • Ability to work in a fast paced evolving environment
  • AWS Cloud Practitioner certification (required after 1 year of employment at CDW)

Pay range: $ 72,000 - $ 100,000 depending on experience and skill set
Uncapped commission subject to terms and conditions of plan
Benefits overview:
Salary ranges may be subject to geographic differentials

About CDW Corporation

CDW is a provider of IT solutions for business, government, education, and healthcare. It features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Headquartered in Vernon Hills, Illinois, With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

CDW Corporation Careers

Join the vibrant team at CDW Corporation, a leading provider of technology solutions and services, where innovation, leadership, and growth are at the heart of what we do. As a powerhouse in the tech industry, CDW Corporation offers unparalleled job opportunities to both seasoned professionals and those at the start of their careers.

Work You’ll Do

At CDW Corporation, you’ll be part of a culture that cherishes diversity, innovation, and leadership. Our team is composed of over 10,000 strong, dedicated professionals who lead the way in technology and consulting services. We are committed to helping some of the world’s most well-known companies navigate their digital transformation journeys.

Explore Professional Growth and Development

CDW Corporation is not just a company; it's a place where you can shape your future. With a variety of career paths available, your professional growth is supported by robust training programs, diversity training, and opportunities for leadership development. We believe in fostering a culture where innovation thrives and where our employees are encouraged to develop new skills and gain valuable experiences.

Internship Programs

Kickstart your career with CDW Corporation’s dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, ensuring you gain the experience and insights needed to excel. Our internships are designed to transform students into professionals by involving them in projects that promote problem-solving, networking, and professional growth.

Join Our Team

Discover the wide range of job opportunities at CDW Corporation, from technology to business management. Each position offers a chance to work on transformative technology solutions while building a career that aligns with your passions and skills.

Benefits of Working at CDW Corporation

Choosing to work at CDW Corporation means opting for a career that comes with competitive benefits designed to support you and your family. These include health, dental, and vision insurance, employee wellness programs, and generous retirement plans. Our commitment to employee well-being is reflected in every aspect of our corporate structure.

Inclusive Hiring Process

Our hiring process is designed to be transparent and inclusive, ensuring that all candidates, regardless of background, feel valued from the initial interview through to potential employment. We look for passionate, curious, and innovative team players who are ready to drive change. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s at the forefront of the technology sector.

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Search open positions that match your skills and interests on our careers page. Whether you’re looking to contribute your experience or start fresh, CDW Corporation offers a path for you. [SEARCH CDW JOBS] Join CDW Corporation and be part of a team that values professionalism, opportunity, and innovation. Let’s shape the future together!
Learn more about CDW Corporation
Size
13,900 employees
Market Cap
$24.1 billion
Industry
Net Income
$788.4 million
Founded
1984
5 Year Trend
+8.8%
Revenue
$18.4 billion
NASDAQ

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