The Associate Systems Engineer (ASE) plays a key role in supporting the SE organization through activities that drive customer product feature adoption as well as lifecycle management of a customer's fleet of products and solutions.
WHAT YOU'LL DO:- Assist internal teams with configuration validation in support of sales opportunities
- Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes
- Work with established programs and tools to provide customers with a product performance solution that meets and exceeds their expectations
- Be involved in the Account Planning process as part of a larger team
- Assist with solution designs and take point on simple designs
- Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answer basic technical questions
- Work with established programs and tools to support customer pursuits
- Work cross-functionally with internal departments such as Customer Support, Professional Services, Renewal, Integrated Operations, and Order Management
- Support both pre-sales and post-sales activities, optimizing customer engagement and satisfaction
- Drive technical account management to ensure seamless implementation and ongoing support of Pure Storage solutions, fostering strong customer relationships
WHAT YOU BRING:- 1-2 years of technology industry or equivalent experience
- Strong phone presence and experience in a high-volume customer interaction environment
- Conscientious attitude and dependability, with strengths in teamwork and communication
- Confident, articulate, and professional speaking abilities, and a strong ability to listen
- Ability to collect data, identify problems, establish facts, and draw valid conclusions
- Preparation and delivery of technical product and architecture presentations
- Passion for technology and aptitude to learn new technologies
- Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
- Demonstrated listening, written communication, and product presentation skills
- Ability to handle multiple tasks and projects in real-time scenarios
- Apply critical thinking techniques to work through customer situations and interactions
- Domestic, overnight travel 5-10% of the time
- Willingness to relocate upon promotion
- Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
- Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, ...), NFS file systems, and network environments helpful
- Salesforce.com experience helpful
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$73,000-$128,000 USD
