Visa Inc

Associate Systems Analyst, Major Incident Management

Visa Inc • $66K — $103K *
Denver, CO 80219In-Person
Information Technology
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or 3+ years of relevant work experience.
  • Understanding of server administration, network troubleshooting, and cloud computing.
  • Strong interest in continuous learning and technology advancement.
  • Familiarity with ITIL framework and best practices.
  • Excellent problem-solving skills with a results-oriented approach.

Responsibilities

  • Develop and manage internal and external communications effectively during incidents.
  • Collaborate with global teams across cultures and time zones.
  • Adhere to procedures and propose improvements as needed.
  • Build expertise in application service flows and support team functions.
  • Manage high-severity incidents to minimize business disruptions.
  • Engage with global support and vendors for swift issue resolution.
  • Coordinate the resolution of major incidents with relevant teams.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • 401(k) with employer matching.
  • Flexible spending accounts (FSA/HSA).
  • Life insurance coverage.
  • Paid time off and wellness program.
Full Job Description
Job Description

Join a team dedicated to minimizing the impact of major incidents across the organization. The MIM team leads efforts to resolve critical issues quickly, ensuring clear communication and coordination among all stakeholders. Our mission is to maintain focus and urgency during incidents, engage the right support groups, and drive continuous improvement in our processes.

Responsibilities:
  • Develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process
  • Communicate well and work cordially in global teams with teammates from different cultures and time zones.
  • Adhere to standard procedures and suggest improvements if needed.
  • Build the knowledge base and understand the various application service flows, products, services and support teams functions
  • Manage high-impact, high-severity incidents with a focus on minimizing business disruptions
  • Enhance technical skills through participation in ongoing training
  • Operations environments require shift work, including weekends and holidays as requested or scheduled.
  • Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly
  • Coordinate and facilitate the resolution of major incidents with relevant teams.
  • Track update and close all assigned requests in the incident management system
  • Create Incident reports and ensure all incidents and changes comply with ITIL and operation policies


This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

Basic Qualifications
  • Bachelors degree, OR 3+ years of relevant work experience.


Preferred Qualifications
  • Associate's degree in IT, Computer Science or related field, with 2 or more years of experience in IT support, major incident management, service management or a related role, or bachelors degree in IT, Computer Science or related field.
  • Basic understanding of server administration (e.g., basic commands, file system navigation on Windows and Linux), Network troubleshooting, Database concepts, and cloud computing.
  • A keen interest in learning new skills and technology through online resources
  • Must be a self-starter and pick up new skills and knowledge.
  • Familiarity with ITIL framework and best practices
  • Stay current with industry trends and best practices in incident management.
  • Knowledge of card payment services processing is highly preferred.
  • Ability to prioritize and multitask. Flexibility and adaptability in work approach
  • Excellent analytical problem-solving skills and the ability to drive multiple teams to achieve results.
  • Must exercise a reasonable amount of independent judgment under minimum supervision.
  • Must be result-oriented and constantly looking for new ways to improve efficiency and productivity.
  • Excellent communication and customer service skills and dedication to enhancing customer service experience.


U.S. Applicants Only
The estimated salary range for this position is $66,600.00 to $ 103,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

About Visa Inc

Visa Bureau is an independent immigration information service providing information to individuals, families and businesses wishing to live and work or relocate staff to America, Australia, Canada, New Zealand and the UK. Based in California, Visa Bureau ensures readers are given the most up to date information concerning immigration and visa policy. VisaBureau.Co is the most popular Global Migration resources families and individuals dreaming of Immigrating to a New Country. Visa Bureau contains information on making a successful move to including Eligibility, Visas, Jobs, Timeframe & Cost.

Visa Inc Careers

Join the global team at Visa Inc, a leader in digital payments, and propel your career forward with a company known for innovation, leadership, and a commitment to diversity and growth. At Visa, we are not just a payments company; we are an engine for progress, powering inclusive and sustainable commerce worldwide.

Work You'll Do

At Visa Inc, you'll be part of a dynamic team that's dedicated to making a difference. Whether you're looking for job opportunities in technology, marketing, finance, or customer service, Visa offers a range of positions that allow you to contribute to our mission of connecting the world through the most innovative, reliable, and secure payment network.

Innovate and Lead

Join a culture of innovation where your ideas can change the way the world pays and moves money. With Visa, you'll work alongside industry experts to develop solutions that enhance customer experiences and drive economic growth. Our leadership is committed to providing you with the tools and training needed to excel.

Grow Your Career

Visa Inc is committed to the professional growth of every team member. With comprehensive benefits, competitive employment packages, and opportunities for advancement, Visa empowers you to shape your career path. From internships to leadership roles, the potential for growth is limitless.

Diversity and Inclusion

At Visa, we believe our strength lies in our diversity. We are dedicated to fostering an inclusive environment where everyone is respected, and every voice is heard. Through diversity training and a commitment to equitable hiring practices, we ensure that all team members have the opportunity to succeed.

Networking and Professional Development

Enhance your skills and expand your professional network through Visa’s global community. Participate in networking events, workshops, and seminars that are designed to bolster your industry knowledge and connect you with professionals across the globe.

Benefits and Culture

Visa Inc values the well-being of its employees. Enjoy a robust package of health, financial, and lifestyle benefits that support you and your family. Our culture promotes work-life balance, encourages curiosity, and supports the continuous pursuit of knowledge and excellence.

Join Our Team

Explore the exciting job opportunities at Visa Inc and discover how your skills and passions align with our mission. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding career journey.

Stay Connected

Keep up to date with the latest at Visa Inc: - **Search Visa Jobs**: Find open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. - **Read Careers Blog**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await. At Visa Inc, your career is a journey of endless possibilities. Join us and be part of a team that is transforming the future of payments.
Learn more about Visa Inc
Size
21,500 employees
Market Cap
$387 billion
Industry
Finance & Insurance
Net Income
$10.7 billion
Founded
1958
5 Year Trend
+9.8%
Revenue
$21.4 billion
NASDAQ
V
* Ladders Estimates

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