Associate Software Engineer (Full-Stack) - Client EnablementLocation: Falls Church, VA (must be on-site in office, with partial telework flexibility)
Full-Time | Permanent
What You'll Do:- Ensure smooth and efficient operation of software systems across multiple platforms and environments.
- Deliver outstanding technical and customer support, engaging clients with empathy, clear communication, and a solution-focused mindset.
- Proactively collaborate with a supportive and dynamic technical team to troubleshoot, optimize, and maintain mission-critical applications.
- Leverage low-code/no-code tools to streamline workflows, automate processes, and enhance system capabilities with agility and minimal custom development.
- Install, configure, and maintain software systems and components across diverse user environments to meet performance and usability standards.
- Monitor system performance proactively, addressing potential issues before they impact users or operations.
- Manage user accounts and permissions with a strong focus on security, efficiency, and user experience.
- Create and maintain detailed technical documentation, and actively contribute to a growing internal knowledge base.
- Log, track, and resolve support tickets in a timely, transparent, and customer-centric manner.
- Embrace a culture of continuous improvement-sharing ideas, supporting teammates, and contributing to a positive, inclusive work environment that values innovation and collaboration.
Essential Qualifications:- Bachelor's degree in computer science, Information Technology, Software Engineering, or a related technical discipline.
- 2+ years of professional experience in software development, technical support, or system administration in a production or enterprise environment.
- Strong foundation in full-stack development, including experience with at least one back-end language (e.g., Java, C++) and one front-end framework/library (e.g., Angular, React, JSP).
- Familiarity with web technologies and protocols (HTML, CSS, JavaScript, REST APIs).
- Proficiency in writing and troubleshooting SQL queries; understanding of relational databases (e.g., MSSQL, Oracle).
- Hands-on experience with software configuration, deployment, or maintenance in hybrid cloud/on-prem environments.
- Experience using issue tracking systems (e.g., Jira, ServiceNow, Zendesk) and managing support workflows.
- Working knowledge of version control tools such as Git and SVN.
- Understanding system security principles including access control, identity management, and secure software configuration.
- Strong troubleshooting, analytical, and diagnostic skills to investigate, analyze, and resolve technical issues efficiently.
- Demonstrated ability to communicate technical concepts to non-technical users in both written and verbal forms.
- Proven ability to work independently and collaboratively in agile or cross-functional teams.
- Quick learning ability-you're comfortable picking up new tools, workflows, and platforms.
- A team-oriented mindset, you work well with others, communicate clearly, and contribute positively.
- A service-first attitude-you thrive in customer-facing situations and enjoy helping people solve technical challenges.
- Strong troubleshooting and analytical skills.
- Authorization to work in the U.S.
- Ability to obtain and maintain a U.S. government Public Trust clearance.
Preferred Qualifications:- Deep knowledge and experience in front-end or back-end development frameworks (e.g., React, Angular, Node.js, Spring).
- Master's degree in Computer Science or equivalent experience.
- Proficiency in writing complex SQL queries, procedures, or reports.
- Exposure to DevOps practices, CI/CD pipelines, or infrastructure automation tools (e.g., Jenkins, GitHub).
- Experience supporting or developing within enterprise IT environments or customer-facing technical roles.
- Demonstrated success in building strong user relationships and delivering high-quality client support.
- Strong written and verbal communication skills.
- Excellent customer relationship-building abilities.
Why join us:You'll be part of a mission-driven team where your growth is supported, your ideas are welcome, and your work makes a direct impact. Whether you're configuring apps, supporting users, or automating workflows with no-code tools, you'll be learning and contributing every day.
