Gerson Lehrman Group

Associate, Service - (September Start)

Gerson Lehrman Group$75K — $90K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or higher required.
  • 0-3 years of experience in client-facing, sales, or account management roles.
  • Strong critical thinking and creative problem-solving skills.
  • Excellent communication and interpersonal skills, especially in phone outreach.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Receptive to coaching and feedback.
  • Strong multitasking and prioritization skills with attention to detail.
  • Tenacity and hustle to exceed client expectations.
  • Data appreciation and understanding.

Responsibilities

  • Engage daily with clients to build relationships and provide tailored support.
  • Own client projects from scoping to delivering high-quality outcomes.
  • Collaborate with colleagues and stakeholders to maximize revenue and account retention.
  • Uphold compliance frameworks and embrace company values.

Benefits

  • Comprehensive medical, dental, and vision coverage effective from day one.
  • Flexible paid time off with no pre-determined limits on vacation.
  • 401(k) plans with employer match available.
  • Tuition reimbursement for eligible courses, including language skills.
  • Paid parental leave, adoption, and surrogacy reimbursement.
  • Access to free wellbeing support programs and long-term therapy assistance.
  • Additional perks and benefits based on job location.
Full Job Description
Associates are the engine driving GLG's Insight Network - the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals - think top financial services firms, consultancies, and corporations - to connect them to the insight they need to get ahead.

Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you'll go through our robust onboarding, apprenticeship, and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts - all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.

Specific responsibilities include (but are not limited to):
  • Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
  • Owning client projects from start to finish - that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts
  • Collaborating with colleagues, your manager, and internal stakeholders to bring GLG's full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
  • Upholding GLG's compliance framework and embracing our company values

As an Associate, you will have the opportunity to:
  • Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world
  • Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
  • Cultivate account management and commercial skills through direct client relationship building and responsive service
  • Become a people manager and lead future Associates once you outperform as an individual contributor

An ideal candidate will have the following:
  • Bachelor's degree (required) or higher
  • 0-3 years of work experience in client-facing, sales, or account management roles
  • Demonstrated critical thinking and creative problem-solving skills
  • Excellent communication and interpersonal skills, including comfort with phone-based outreach
  • Ability to work independently and collaboratively, in an ever-changing and fast-paced environment
  • Receptive to close coaching and feedback
  • Ability to multitask and prioritize effectively, while ensuring an attention to detail
  • Hustle and tenacity that drives you to go above and beyond to delight clients
  • Appreciation for data and understanding the numbers
  • Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations

What We Offer

While total compensation varies depending upon performance, Associates can earn full year compensation of $90,000+. This is made up of an annual base salary of $75,000 and uncapped variable compensation that's linked to individual performance.

Benefits: All U.S. GLGers also have access to benefits such as:
  • Comprehensive medical, dental and vision coverage effective on your first day of employment
  • Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
  • 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
  • Tuition reimbursement program for eligible courses including language skills courses
  • Paid parental leave, adoption and surrogacy reimbursement
  • Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
  • Other work perks and benefits available based on final job location

Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.

#LI-Onsite

About Gerson Lehrman Group

Gerson Lehrman Group (GLG) is a professional learning platform that connects subject-matter experts with organizations seeking insights to make better decisions. GLG?s platform provides access to insights from a network of more than 900,000 experts who work across every industry and geography. GLG?s clients include Fortune 500 companies, leading professional services firms, and top-tier academic institutions. GLG was founded in 1998 and is headquartered in New York City.
Learn more about Gerson Lehrman Group
Size
1,500 employees
Industry

Similar Jobs

More Jobs at Gerson Lehrman Group

More Business Services Jobs

Find similar Associate, Service - (September Start) jobs: