About the roleOneEnergy is seeking an Associate Salesforce Administrator to provide user support, maintain training documentation, and assist in the development of new functionality. This person will coordinate closely with the Salesforce Manager and Senior Business Process Analyst to identify ways to better support users through case management, training documentation, and system enhancements. This position will report to the Salesforce Manager.
What you'll do- Investigate and resolve issues submitted to the internal support desk
- Create and maintain training documentation for Salesforce and related systems
- Identify and communicate patterns in support cases and assist in development of a roadmap for improvements
- Implement minor Salesforce configuration changes, including (but not limited to) fields, page layouts, and sharing settings
- Design, develop, maintain Salesforce reports & dashboards for end users within the company
- Lead virtual and in-person end user training
Knowledge, Skills & Abilities - Excellent relationship-building skills and the ability to liaise with stakeholders at all levels
- Ability to work with end users to understand questions or issues, develop solutions, and confirm those solutions meet end users' needs
- Ability to analyze information and think systematically, with a focus on scalable and sustainable solutions
- Strong organizational skills and an attention to detail
- Works well independently and as part of a team
Qualifications - 1-2 years of helpdesk or customer support experience
- 1-2 years of Salesforce administrator experience
- Bachelor's degree required
- Experience supporting Salesforce Campaigns is a plus
- A desire to gain a thorough understanding of the company's business processes and industry at large
- Must have a "roll up your sleeves and let's get the job done right" type attitude
- Demonstrated qualities of integrity, credibility, and professional responsibility
- A willingness to contribute to our culture which thrives on building trust and holding one another accountable.
Compensation: Seattle: 79,000 - 100,000
Boulder: 72,000 - 90,000
Madison: 65,000 -82,000
OneEnergy's compensation packages are dependent on an array of factors including, but not limited to skill sets, experience and training, licensure and certifications, geographic location, and other organizational needs. We provide generous Paid Time Off (six weeks/year) and an impactful Volunteer Time Off Program. We offer robust employee benefits including comprehensive medical coverage, 401(k) matching retirement plan, life insurance, wellness incentives, and more.
