Job Description
The Associate Regional CNO is responsible for developing nursing leaders, analyzing nursing processes, and implementing remediation plans to improve nursing care and operations. The Trainer ensures the development of a patient focused, team oriented culture working with members of the interdisciplinary team in hospitals as assigned. The Trainer may also be assigned to assist hospitals in preparation for regulatory surveys or other nursing leadership duties as identified by regional leadership.
RESPONSIBILITIES AND TASKS
• Coordinates with Regional CNO assignments and action planning with individual hospitals.
• Coaches and mentors new and troubled CNO in being an advocate and voice for nursing department.
• Coordinates all activities with the hospital CEO.
• Reviews nurse leadership structure at assigned hospital.
• Sets expectations for accountability of nurse leader roles; role clarification or changes if needed.
• Reviews staffing /scheduling including challenges, vacancies, and turnover.
• Assesses department interactions; evaluates efficiency of interdisciplinary team relationships.
• Evaluates the working relationship between nurses and physicians; coaches/mentors if needed.
• Assesses and promotes senior team interaction/support.
• Coordinates CNO Preceptor Program for the region.
• Rounds on unit; identifies what is working well and opportunities for improvement.
• Utilizes patient satisfaction data to implement processes to improve the patient experience.
• Assesses compliance with programs and practices such as STOP, API, bedside report, and rounding.
• Works with hospital leadership, representing regional and national nursing expectations.
• Assesses orientation for new RNs; ensures onboarding is followed (1, 3 , 6 month; annual check-in).
• Assesses that Joint Commission, CMS, and state regulations are being followed.
• Reviews staffing matrix and acuities compared to actual staffing.
• Ensures appropriate nursing personnel to provide safe patient care are present/assigned.
• Reports questionable situations, concerns, complaints or harassment immediately.
• Supports company/hospital patient satisfaction programs; works with hospital to implement/sustain.
• Collaborates with other managers to coordinate care, resolve concerns/complaints and address needs.
• Identifies and uses appropriate resources to effectively and successfully execute responsibilities.
• Complies with standards of business conduct, and state/federal regulations and guidelines.
• Participates in regional, national conference calls, meetings and initiatives as assigned.
