Northern Trust

Associate Product Manager, Private Passport

Northern Trust • $80K — $133K *
Chicago, IL 60629In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required.
  • 1-3 years in Product Management, Business Analysis, or related fields preferred.
  • Foundational understanding of product management and agile methodologies.
  • Strong communication skills for engaging with diverse stakeholders.
  • Experience with agile delivery tools like Azure DevOps or Jira preferred.
  • Knowledge of financial services or wealth management is a plus.
  • Ability to collaborate and influence in a matrixed environment.

Responsibilities

  • Manage user request intake and coordinate issue escalation.
  • Support product discovery by facilitating requirement sessions.
  • Assist in product roadmap planning and backlog refinement.
  • Collaborate with teams to deliver platform enhancements for clients.
  • Support testing and implementation of new product capabilities.
  • Maintain product documentation and business processes for accuracy.
  • Monitor product performance and user satisfaction for ongoing enhancements.

Benefits

  • 401k and pension retirement benefits.
  • Comprehensive health benefits including medical, dental, and vision.
  • Paid time off and parental leave options.
  • Life and accident insurance coverage.
  • Discretionary bonus program with potential equity component.
  • Well-being and voluntary benefits package.
Full Job Description
Job Summary

The Associate Product Manager for the Private Passport Platform supports the delivery and enhancement of Northern Trust's digital client experience by partnering with product, engineering, UX, operations, risk, compliance, and business teams. This role assists with product planning, requirements gathering, backlog management, testing, stakeholder engagement, and release execution to help deliver secure, scalable, and intuitive digital experiences for clients.

Working under the guidance of Product Managers and Product Leadership, the Associate Product Manager helps translate business needs into product solutions, supports platform adoption efforts, gathers user feedback, and contributes to the continued evolution of the Private Passport platform. The role provides an opportunity to develop product management expertise while driving meaningful improvements to the client experience.

Major Duties
  • Manage day-to-day support activities, including intake and triage of user requests, escalation of issues, and coordination with appropriate teams.
  • Support product discovery efforts by identifying stakeholders, facilitating requirements sessions, and documenting business needs and user requirements.
  • Assist with product roadmap planning, backlog refinement, and agile delivery activities, including creating and maintaining epics, features, and user stories.
  • Partner with business, technology, and UX to help deliver platform enhancements that improve the client experience.
  • Support user acceptance testing, pilot programs, and production releases to ensure successful implementation of new capabilities.
  • Maintain product documentation, inventories, business processes, and supporting materials to ensure accuracy and consistency.
  • Monitor product performance, adoption metrics, and user satisfaction to support continuous improvement efforts.
  • Assist with stakeholder communications, status updates, demos, and presentations.

Knowledge & Skills
  • Foundational understanding of product management principles, agile methodologies, and digital product development.
  • Strong written and verbal communication skills, with the ability to effectively engage business and technology stakeholders.
  • Ability to gather requirements, document business processes, and translate user needs into actionable product backlog items.
  • Strong organizational and analytical skills with attention to detail and ability to manage multiple priorities.
  • Experience using agile delivery tools such as Azure DevOps, Jira, or similar platforms preferred.
  • Knowledge of wealth management, financial services, or client-facing digital solutions preferred.
  • Ability to build relationships, collaborate across teams, and influence stakeholders in a matrixed environment.

Experience & Education
  • Bachelor's degree or equivalent combination of education and relevant work experience required.
  • 1-3 years of experience in Product Management, Business Analysis, Project Management, Digital Platforms, or related disciplines preferred.
  • Experience working within financial services, wealth management, or client-facing digital products is a plus.
  • Agile, Product Management, or business-related certifications are desirable but not required.

Why This Role Matters

Private Passport is Northern Trust’s primary digital platform for Wealth Management clients. The Associate Product Manager plays an important role in supporting product delivery, gathering user insights, and driving continuous platform improvements that enhance client satisfaction, strengthen adoption, and support Northern Trust's digital wealth management strategy.

Salary Range:

$80,800 - 133,400 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.


About Northern Trust

Northern Trust is a global leader in delivering innovative investment management, asset and fund administration, and fiduciary and banking solutions to corporations, institutions, and affluent individuals. They have evolved with the changing needs of their clients and their world.

Northern Trust Careers

Joining Northern Trust means becoming part of a global financial services institution that is dedicated to providing expert guidance and innovative solutions to its clients. At Northern Trust, we pride ourselves on fostering a culture of leadership, diversity, and innovation, which makes us a premier destination for career growth in the financial industry.

Work You’ll Do

At Northern Trust, you will collaborate with some of the most talented professionals in the financial sector. Our team is committed to excellence and equipped with a diverse range of skills that contribute to our dynamic environment. Here, you will have the opportunity to lead projects that transform our services and drive significant value for our clients across the globe.

Explore Job Opportunities and Internships

Whether you are starting your career or looking to make a significant impact in the financial industry, Northern Trust offers a variety of job opportunities and internships that will help you achieve your professional goals. From entry-level positions to leadership roles, our company is actively hiring individuals who are passionate, curious, and driven to excel.

Innovative Work

Northern Trust is at the forefront of financial innovation. Our employees are encouraged to think creatively and leverage cutting-edge technologies to solve complex problems. By joining our team, you will work on pioneering solutions that redefine the standards of financial services.

Be Part of a Great Team

Our team at Northern Trust is more than just a group of employees – we are a community. We value collaboration, and our culture is built on mutual respect and a commitment to diversity and inclusion. Working with us, you will experience a supportive network that is passionate about sharing knowledge and ideas.

Future-Proof Your Career

Northern Trust is dedicated to your professional development. We offer comprehensive benefits, diversity training, and numerous resources to help you grow your career. With our support, you can expand your skills, gain valuable experience, and achieve professional certifications that will enhance your career trajectory.

Stay Connected

Join Our Team

Discover the perfect role for you at Northern Trust by exploring our current job openings that match your skills and interests. We are looking for professionals who are solution-driven and eager to contribute to our legacy of financial excellence.

Keep Up to Date

Stay informed with the latest career tips, industry insights, and professional growth opportunities—all available through our careers blog. At Northern Trust, we ensure that our team members are always ahead in the industry.

Job Alert Emails

Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. At Northern Trust, exciting and rewarding opportunities are always on the horizon, and we are eager to see where your talents can take us. Join Northern Trust today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Here, every position is a chance to contribute to something bigger and to turn your job into a meaningful career.
Learn more about Northern Trust
Size
21,100 employees
Market Cap
$18.1 billion
Industry
Finance & Insurance
Net Income
$1.2 billion
Founded
1889
5 Year Trend
+4.9%
Revenue
$6.1 billion
NASDAQ
NTRS
* Ladders Estimates

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