Stryker Corporation

Associate ProAssure Systems Specialist

Stryker Corporation$77K — $129K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or 6+ years of relevant experience without a degree
  • Minimum 2 years of clinical or healthcare IT experience
  • Must be a US Citizen
  • Preference for degrees in Nursing, Business, or IT
  • Proficiency in Microsoft Office Suite

Responsibilities

  • Manage and document multiple Vocera databases to ensure data integrity
  • Oversee Vocera server maintenance, including software updates and backups
  • Maintain inventory records for Vocera devices and manage RMA processes
  • Train users on Vocera functionality and collaborate on training documentation
  • Provide on-site support for troubleshooting end user issues and equipment
  • Document issue resolution status using Vocera's case management software
  • Assist in developing and executing end user satisfaction programs

Benefits

  • Work onsite at the customer location
  • Opportunity to collaborate directly with healthcare teams
  • Engage with cutting-edge communication technology in healthcare
  • Support a mission aimed at improving healthcare services
  • Potential for professional development through user training and support
Full Job Description
Work Flexibility: Onsite

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker's mission to make healthcare better.

Primary work location: 1601 Southwest Archer Road, Gainesville, FL 32608

What you will do:
  • Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
  • Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
  • Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
  • Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
  • Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
  • Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer's support organization to resolve technical issues
  • Maintain clear documentation on status and resolution of issues using Vocera's chosen case management software
  • Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines


What you need:

Required:
  • Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
  • Minimum 2 years clinical or healthcare IT (HIT) experience required
  • Must be a US Citizen


Preferred:
  • Prior experience supporting clinical end users through rounding and training
  • Experience with clinical workflow analysis and design
  • Proficient with Microsoft Office Suite


United States of America Pay Ranges:
  • USN: $77,700 - $129,500 USD Annual
  • US5: $81,600 - $136,000 USD Annual
  • US10: $85,500 - $142,500 USD Annual
  • US15: $89,400 - $148,900 USD Annual
  • US20: $93,200 - $155,400 USD Annual
  • US30: $101,000 - $168,400 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

About Stryker Corporation

Stryker Networks is a premier Information Technology partner providing IT managed services and database application development.

Stryker Corporation Careers

Joining Stryker Corporation means becoming part of a global team recognized for its commitment to innovation, leadership, and enhancing patient outcomes. As a leading medical technology company, Stryker is the perfect place to build a career that truly makes a difference.

Work You’ll Do

At Stryker, every position contributes to our mission of making healthcare better. Here, you will use your skills to work on transformative projects that improve lives across the globe. You will be part of a culture that thrives on growth, innovation, and leadership, and you will work alongside some of the brightest minds in the industry.

Innovative Careers

Stryker offers a range of job opportunities, from internships that provide a stepping stone into high-impact roles to leadership positions that drive strategic direction. Our team members benefit from a work environment that supports professional growth and diversity training, ensuring everyone, regardless of background, can thrive.

Be Part of a Great Team

Our employees enjoy a collaborative atmosphere that fosters innovation and encourages professional development. With a commitment to leadership and diversity, Stryker ensures that all team members have the opportunity to grow and influence the company's future. Our global scale and dedication to impactful solutions make us leaders in medical technology.

Future-Proof Your Career

Stryker is dedicated to career development, offering extensive training, benefits, and resources to help you advance professionally. From networking opportunities to workshops on resume and interview skills, we support your journey every step of the way. Our career paths are as diverse as the innovative products we develop and the markets we serve.

Explore Job Opportunities

Whether you’re just starting out or looking to take your career to the next level, Stryker provides the tools and resources to achieve your goals. We are continuously hiring and looking for ambitious, curious, and driven individuals to join our team.

Stryker Corporation – A Leader in Medical Technology

Our commitment to improving healthcare through innovative products sets us apart in the medical technology field. The synergy of our team’s expertise and our leadership in technology solutions enables us to meet the needs of our customers effectively.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, creative, and solution-driven team players. Explore the many benefits of employment at Stryker, a company that values innovation and leadership.

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Stryker Corporation – Where Talent Meets Opportunity

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Learn more about Stryker Corporation
Size
46,000 employees
Market Cap
$91.9 billion
Industry
Net Income
$1.5 billion
Founded
2004
5 Year Trend
+8.6%
Revenue
$14.3 billion
NASDAQ

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